Senior Site Reliability Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $175k - $195k / year

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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Filevine

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🤖 Artificial Intelligence

💰 $108M Series D on 2022-04

SaaS • Legal • Artificial Intelligence

Filevine is a comprehensive legal technology platform that offers a wide range of services tailored to law firms and legal practitioners. The platform provides solutions for case management, document management, and contract management, as well as lead management and business analytics. Utilizing advanced AI technologies, Filevine enhances the legal workflow with tools such as DemandsAI, ImmigrationAI, and FilevineAI to automate tasks and improve productivity. It integrates seamlessly with popular tools like QuickBooks and Gmail, ensuring a complete legal tech stack. Filevine also offers eSignature capabilities, time and billing features, and a client portal to facilitate communication. The platform is utilized by various types of law practices, including personal injury, family law, mass torts, and more, and is recognized for its robust security standards and compliance certifications such as SOC 2 Type II and HIPAA.

📋 Description

• Own and continuously advance the observability strategy for your team — including monitoring, alerting, dashboards, distributed tracing, log aggregation, and SLI/SLO/SLA frameworks. • Lead incident management end-to-end: detection, triage, communication, resolution, and blameless post-mortems that drive lasting improvements. • Serve as a Reliability Engineering leader on your team — providing strong technical leadership, sound judgment, and a clear voice on reliability across the SDLC. • Design and maintain autonomous systems for building, deploying, testing, and operating all Filevine products with minimal human intervention. • Continuously enhance CI/CD pipelines, automation scripts, playbooks, and tooling to reduce toil and accelerate resolution time. • Proactively identify and resolve gaps in system availability, performance, and security while defending overall security posture. • Mentor engineers — dedicating meaningful time to growing those around you, sharing knowledge proactively, and leaving people more capable than before. • Document processes, architecture, procedures, and best practices; take full ownership of documentation for the technologies in your domain and actively close gaps for fellow SREs. • Participate in 24/7 on-call rotation for production support and emergency response; communicate clearly with technical and management stakeholders at all levels. • Build roadmaps for the technologies and workflows you own, giving the team a clear direction for ongoing improvement.

🎯 Requirements

• 8+ years of hands-on technical experience in software engineering, infrastructure, or operations roles, including a minimum of 5 years dedicated to Site Reliability Engineering. • Expert-level, well-rounded SRE skill set — proficient across monitoring/alerting, incident response, capacity planning, performance optimization, CI/CD, and reliability engineering best practices. • Deep hands-on expertise with New Relic or a comparable observability platform; strong preference for candidates who have led observability platform adoption or migration at scale. • Demonstrated experience owning incident management programs: on-call processes, escalation design, post-mortem culture, and measurable MTTR/MTTD improvement. • Strong proficiency in Python, Bash, PowerShell, and other common SRE scripting and automation technologies. • Expert-level experience designing, building, and maintaining autonomous systems that handle software build, deployment, testing, monitoring, and operations. • Proficient hands-on experience with AWS (EC2, EKS/Kubernetes, CloudWatch, Lambda, S3, IAM) and the broader cloud-native ecosystem. • Strong communicator who proactively informs stakeholders, operates transparently, and can bridge technical complexity for product and management audiences. • Proven track record of mentoring engineers, leading initiatives to completion, and making those around them measurably better. • Bachelor's degree in Computer Science, Information Systems, or a related field; equivalent certifications (e.g., AWS certifications, Google Cloud Professional); or substantial comparable direct work experience.

🏖️ Benefits

• Medical, Dental, & Vision Insurance (for full-time employees) • Competitive & Fair Pay • Maternity & paternity leave (for full-time employees) • Short & long-term disability • Opportunity to learn from a dedicated leadership team • Top-of-the-line company swag