Director of Outsourced Managed Services

🔥 16 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Financial Aid Services, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1991

💼 Consulting

📚 Education

📋 Compliance

💰 Private equity on 2021-07

Consulting • Education • Compliance

Financial Aid Services, LLC is a higher-education services firm that strengthens colleges' financial aid and student business operations through consulting, training, interim staffing, and outsourced processing. Serving institutions since 1991, FAS focuses on optimizing enrollment, ensuring Title IV and regulatory compliance, improving operational efficiency, and enhancing the student experience. The company provides managed financial aid operations, thought leadership, research resources, and staffing solutions to colleges and universities.

📋 Description

• Lead and develop a team of 14 staff, including four Project Leads, through vision, coaching, mentorship, and accountability • Manage and scale processing operations across 20 active client engagements, with a goal of serving 50+ clients in 24 months • Monitor project timelines, deliverables, quality standards, and client satisfaction metrics • Identify and address operational risks, resource constraints, and delivery challenges • Optimize consultant utilization, staffing allocations, workforce strategy, and service quality • Re-engineer processing operations to improve speed, scalability, consistency, compliance, and file turnaround times • Own and evolve the Analyst Training and Performance Enablement program • Document, maintain, and improve standard operating procedures across processing services • Standardize service delivery for Verification, Packaging and Awarding, R2T4, SAP, and Reconciliation • Drive continuous improvement to increase productivity, throughput, and operational effectiveness • Monitor KPIs in FASTrax 2.0, including utilization, productivity, cycle times, turnaround times, and quality assurance • Deliver data-driven insights and recommendations to executive leadership • Monitor engagement profitability, staffing efficiency, and resource utilization with the finance team • Maintain operational dashboards in FASTrax 2.0 • Lead technology, automation, and AI-enabled transformation of Processing Services • Identify workflow automation opportunities and leverage AI to streamline processing and improve service delivery • Serve as senior escalation point for client concerns and operational issues • Partner with institutions and project teams to deliver contracted services and meet client expectations • Foster long-term client relationships based on trust, responsiveness, and measurable results • Maintain knowledge of federal financial aid regulations and industry best practices • Support internal quality control reviews and annual audit initiatives • Monitor compliance trends and recommend enhancements to mitigate risk • Promote accountability, accuracy, and regulatory excellence

🎯 Requirements

• Bachelor's degree required; Master's degree preferred • 10+ years of progressive financial aid leadership experience • Experience leading financial aid operations at a college, university, system office, or higher education organization • Demonstrated success managing teams, workflows, complex operational initiatives that include change management • Deep understanding of Title IV regulations and financial aid administration • Strong project management, organizational, and change management skills • Demonstrated success leveraging technology to drive efficiency gains and operational excellence • Proven ability to lead high-performing teams in a remote environment • Excellent communication, relationship-building, and client management skills • Experience using operational data and metrics to drive performance improvement • Multi-campus, multi-system, or consulting experience • Experience leading process improvement initiatives • Experience implementing automation or workflow redesign solutions • Familiarity with Ellucian Banner, Colleague, PeopleSoft, Jenzabar, CampusNexus, or other SIS platforms • Experience developing KPIs, operational dashboards, and performance management frameworks • Demonstrated ability to scale operations while maintaining quality and compliance standards

🏖️ Benefits

• Competitive compensation • Remote work flexibility • Comprehensive benefits package • Professional development opportunities • Collaborative and entrepreneurial culture • Opportunity to lead organizational transformation through technology and AI • Ability to make a national impact across higher education