Ticket Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $50k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Firegang Dental Marketing

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2008

🏥 Healthcare

📣 Marketing

📱 Media

Healthcare • Marketing • Media

Firegang Dental Marketing is a full-service dental marketing agency that helps dental practices create remarkable and revenue-driven practices through integrated digital marketing and growth programs. They offer custom dental website design, PPC, SEO, Facebook ads, reputation management, video marketing, call coaching, and specialized implant funnel solutions for solo practices, multi-location groups, and DSOs. Firegang combines strategy, lead-handling automation, and revenue-focused execution to drive new patient growth and higher collections for dental clients.

📋 Description

• Fulfill website ticket requests for a diverse portfolio of dental clients through Teamwork Desk, completing work accurately and on schedule • Add, edit, and remove page content in WordPress at an administrator level • Upload, resize, and place images on live client websites, including alt text and accessibility best practices • Activate, deactivate, and configure WordPress plugins as ticket requests require • Manage site environments in WP Engine, including restoring backups and pushing and pulling between development and production • Partner with cross-departmental teams to clarify requests, confirm scope, and escalate issues requiring development support • Follow internal file naming conventions and URL standards on every request • Learn and apply Firegang's proprietary WordPress framework and in-house plugin suite • Maintain accurate data within Teamwork Desk and complete assigned tickets by their due dates • Meet KPIs for on-time, error-free ticket resolution, ticket volume, queue turnaround time, data integrity, and adherence to naming, URL, and accessibility standards

🎯 Requirements

• Administrator-level WordPress proficiency, with confidence adding, editing, and removing page content • Experience uploading and placing images on live websites • Working knowledge of HTML • Basic Photoshop skills, particularly image resizing within file size constraints • Familiarity with image alt text and accessibility best practices • Ability to follow established internal file naming conventions • Clear understanding of relative versus absolute URLs • Comfortable activating, deactivating, and configuring a range of WordPress plugins • Proven experience managing a high volume of support tickets • Experience with WP Engine, including restoring backups and pushing and pulling between development and production environments • Collaborative communicator who asks questions rather than guessing • Standard working hours of 8:00 a.m. to 5:00 p.m. in the applicant's time zone • Candidates must be located in the U.S.

🏖️ Benefits

• PPO Health Benefits (medical/dental) • 401K Option with matching • Generous PTO and Holiday Schedule • 100% Remote Work • Life, AD&D, Short- and Long-Term Disability Insurance