Product Support Specialist, Bilingual English/Spanish

Job not on LinkedIn

🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $54.5k - $60.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lingraphica

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Lingraphica is a company that provides advanced augmentative and alternative communication (AAC) devices and applications designed to help individuals with communication challenges. Their products include devices like TouchTalk, TouchTalk Plus, and MiniTalk, which facilitate communication and speech improvement. Lingraphica also offers therapy apps for conditions like aphasia and other communication impairments, providing resources like educational webinars and clinical guides. With extensive insurance coverage, they ensure accessibility and support for users and caregivers to try and utilize their devices effectively. The company aims to empower users to improve their quality of life through enhanced communication abilities.

📋 Description

• Provide timely assistance to internal and external users of Lingraphica speech-generating devices and software • Collaborate with Sales, Marketing, Project Management, and Engineering teams to resolve issues, deploy enhancements, and deliver an exceptional user experience • Develop expert-level knowledge of Lingraphica devices, apps, accessories, and services using the learning management system • Manage support inquiries by phone, email, chat, and scheduled appointments • Participate in pre-launch product testing • Investigate and report software defects to Engineering • Maintain Lingraphica’s external knowledge base • Facilitate device repairs • Develop creative technical solutions for users with unique communication needs • Work remotely from a home office during the 10 a.m.–6 p.m. or 11 a.m.–7 p.m. EST shift

🎯 Requirements

• Bachelor's Degree or equivalent combination of education and experience • 3-5 years of experience working with end users in a technical support role or related experience • Proficient in English and Spanish with strong written and verbal communication skills • Competency in Android, iOS, Mac, and Windows • Familiarity with Amazon Alexa, other smart products, Google suite, and similar consumer technology • Experience with remote access, mobile device settings, accessibility tools, and wireless network troubleshooting • Patience, empathy, and compassion for individuals with communication difficulties • Enthusiasm for continual learning • Attention to detail and quality • Accountability and commitment • Ability to self-manage with minimal oversight • Prior healthcare and/or software industry experience preferred • Proficiency with TeamViewer, HubSpot CRM, Slack, and Microsoft suite, or equivalent products, preferred • Reliable and secure internet access • Authorization to work in the U.S.

🏖️ Benefits

• $3,000 bilingual differential • Comprehensive benefits package • Remote work from a home office • Travel by air within the US for in-person team meetings and an all-company meeting, up to 2 times per year • Reasonable accommodations for individuals with disabilities