Assistant Manager, Concierge

🕒 June 28

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Provide ongoing training and support to the Concierge Team on work processes and SOPs. • Continuously monitor team productivity and quality to ensure client satisfaction. • Address team inquiries and offer guidance, coaching, and feedback as needed. • Escalate issues or concerns to the Concierge Operations Manager for resolution. • Regularly update and refine procedures and protocols to improve efficiency. • Onboard and integrate new team members, ensuring they understand team processes and expectations. • Deliver exceptional customer service, ensuring a seamless experience for clients. • Foster a positive team environment by leading with integrity and setting a strong example. • Track and manage team performance, ensuring goals and KPIs are consistently met.

🎯 Requirements

• Associate Degree or equivalent work experience; Bachelor’s Degree preferred • Proven experience in supervising and motivating a team to achieve performance goals. • Familiarity with healthcare services and understanding of client needs. • Experience in customer service or call-center environments is a plus. • Comfortable with technology; proficient in navigating operating systems, internet, Excel, and software applications. • Strong customer-focused mentality with excellent attention to detail to ensure accuracy and quality. • Proficient in Microsoft Office Suite, internet searches, and database lookups. • Ability to manage multiple priorities effectively with strong organizational skills and attention to deadlines. • Capable of following company and customer-specific directions while working autonomously. • Energetic, self-motivated, and detail-oriented with a strong work ethic. • Collaborative team player, comfortable working with diverse teams, both locally and remotely. • Willingness to work overtime as needed to meet team and client needs. • Experience providing exceptional client support and service. • Proficient in reading, writing, and speaking English. • Punctual and dependable, with a strong commitment to meeting job expectations.

🏖️ Benefits

• Ability to work remotely with occasional business travel. • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays • Access to tech and growth opportunities, and leaders who want you to succeed!