Customer Success Partner – Staffing Vertical

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Grow revenue in strategic staffing-vertical accounts through sales of First Advantage products and solutions • Develop and maintain strategic account plans • Define strategic resource deployment to drive enterprise penetration of First Advantage solutions • Maintain existing base revenue within assigned accounts • Coordinate with clients, operations management, and technology to maintain service levels • Track revenue trends, sales opportunities, and competitive threats • Meet or exceed monthly and annual revenue objectives • Identify additional products and solutions for customers • Coordinate cross-functional resources to maximize revenue opportunities • Prepare and deliver quarterly and annual client business reviews • Document and manage client action and project plans • Analyze trends and recommend customer program changes • Resolve business problems by analyzing root causes and implementing solutions • Maintain knowledge of customers' background screening and occupational health programs • Establish and maintain customer relationships at all levels • Provide internal leadership in a matrixed environment • Partner with internal account teams to review program performance • Manage MSAs, Schedule As, Statements of Work, SLAs, and SOPs • Manage contract renewals and RFP proposal responses • Develop and deliver unsolicited renewal proposals • Manage customer monitoring and reporting programs • Perform other duties as assigned

🎯 Requirements

• Bachelor's Degree, or equivalent work experience • 3+ years proven experience and track record in professional account management or sales account management • Experience managing complex solutions and products for strategic National and or Global accounts • C-level relationship experience • Proficiency with MS Office applications including Word, PowerPoint, and Excel • Strong oral and written communication and interpersonal skills • Outstanding multi-tasking and time-management abilities • Excellent organizational, analytical, problem analysis and problem-solving skills • Demonstrated networking capabilities • Professional demeanor and business maturity

🏖️ Benefits

• Ability to work remotely with occasional business travel • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match • Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) • 9 paid company holidays • Access to tech and growth opportunities • Leaders who want you to succeed