Director, Contract Operations

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Define and execute the global contract operations strategy, roadmap, and operating model • Establish enterprise-wide standards for contract intake, prioritization, assignment, workflow execution, escalation, and service delivery • Lead alignment of contracting operations across regions, business units, functions, and contract types • Identify operational risks, scalability challenges, and process inefficiencies and develop long-term solutions • Advise senior leadership on operational strategy, resource planning, and transformation opportunities • Lead enterprise-wide process improvement initiatives focused on efficiency, standardization, automation, and scalability • Own and continuously improve global intake, triage, assignment, and workflow management • Establish and maintain global SOPs, process maps, RACI models, and operational documentation standards • Sponsor cross-functional initiatives that improve contracting effectiveness and stakeholder experience • Lead and develop contract intake and administrative support resources • Partner with Legal leadership on resource alignment and operational support • Serve as business owner for contract operations technology and CLM adoption • Partner with Legal, IT, Procurement, Sales, and business stakeholders on CLM priorities, integrations, and future-state capabilities • Lead UAT, change management, training, adoption, and post-implementation optimization • Define contract operations reporting strategy and performance management framework • Establish KPIs, service level expectations, and operational health metrics • Provide executive leadership with actionable insights, trend analysis, and strategic recommendations • Lead operational governance for contracting policies, procedures, workflows, and controls • Partner with Legal and Compliance leadership on enterprise risk management alignment • Ensure operational readiness for audits, regulatory requirements, and governance reviews

🎯 Requirements

• Experience leading global contract operations, legal operations, compliance operations, or business operations functions • Demonstrated success developing and executing operational strategy and transformation initiatives • Proven ability to build scalable operating models, governance frameworks, and performance management programs • Experience leading enterprise process improvement, workflow optimization, automation, and technology adoption initiatives • Strong executive presence and ability to influence senior leaders across multiple functions • Exceptional stakeholder management, communication, and change management skills • Strong analytical, organizational, and strategic planning capabilities • Experience leading geographically dispersed teams and cross-functional initiatives • Bachelor's degree or equivalent experience; Juris Doctor preferred • 10+ years of experience in contract operations, legal operations, contract management, compliance operations, business operations, process management, or related areas • 7+ years of progressive leadership experience, including responsibility for leading globally distributed teams • Demonstrated experience leading enterprise process transformation, technology implementation, governance programs, or operational excellence initiatives • Preferred experience supporting legal, contracting, compliance, procurement, or commercial organizations • Preferred experience with CLM platforms, including IntelAgree, Icertis, Ironclad, Agiloft, and DocuSign CLM • Preferred experience with Salesforce, CPQ platforms, workflow automation tools, and enterprise technology implementations • Preferred experience leading digital transformation and AI-enabled process initiatives • Project management and organizational change management experience • Experience supporting global operations across multiple regions and business units

🏖️ Benefits

• Ability to work remotely with occasional business travel • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match • Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) • 9 paid company holidays • Access to tech and growth opportunities • Leaders who want you to succeed • Professional development opportunities, such as our award-winning SOAR program • Volunteer Time Off (VTO) Policy • Global Employee Assistance Program (EAP) available to all team members • Opportunities to connect with colleagues across six Employee Impact Groups • Employee Experience events throughout the year