Implementation Consultant, Emergency Operations

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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First Due

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

☁️ SaaS

🏛️ Government

🤝 B2B

💰 $355M Private Equity Round - First Due on 2025-08

SaaS • Government • B2B

First Due is a software company that provides cloud-based pre-incident planning, mapping, and situational awareness tools for fire departments, EMS, and other emergency responders. Its platform centralizes building data, hydrant locations, risk assessments, and operational details and integrates with dispatch/CAD systems to improve incident response, resource allocation, and community risk reduction. First Due sells its platform as a subscription/service to public-safety agencies and municipal governments.

📋 Description

• Own configuration, deployment, and customer enablement of First Due’s Pre-Planning, Responder, Hydrants, and Command modules • Configure Pre-Planning occupancy and building records, hazards, tactical information, and pre-incident plans aligned to NFPA 1620 practice • Configure Responder for mobile incident response, including unit response views, dispatch and AVL information, and field access to occupancy and pre-plan data • Configure Hydrants, including hydrant inventory, flow testing records, and water supply data aligned to NFPA 291 practice • Configure Command for incident command and accountability, including tactical worksheets and on-scene workflows • Partner with the assigned Implementation Manager to deliver milestones on plan and surface risks early • Maintain project status, level-of-effort actuals, and configuration documentation in Rocketlane • Partner with Technical Services on CAD and AVL data flows • Surface product gaps, defects, and enhancement requests to the Team Manager and Product organization • Provide on-call complex-configuration support to Essentials and contribute to Enterprise engagements

🎯 Requirements

• Three or more years of customer-facing implementation, configuration, or professional services experience in a SaaS environment, or equivalent operational experience in a fire or public safety agency • Strong public safety industry knowledge, including fire ground operations, incident command structures, pre-incident planning, and water supply • Demonstrated working knowledge of field response workflows and operational contexts for mobile response tools • Familiarity with GIS and mapping concepts applied to occupancies, hydrants, and response data • Strong organizational skills with ability to manage multiple concurrent customer projects • Excellent communication, training delivery, and stakeholder engagement skills • Experience with Rocketlane or a comparable professional services delivery platform • Must be authorized to work for any US employer in the United States • Must successfully pass a criminal background check • Preferred: direct experience as a firefighter, company officer, training officer, or fire service GIS or pre-planning coordinator • Preferred: working knowledge of NFPA 1620 and NFPA 291 • Preferred: experience with GIS platforms, mobile data terminal, and field-response applications • Preferred: working knowledge of Salesforce • Preferred: PMP, ITIL, or equivalent professional certification

🏖️ Benefits

• Medical, dental, and vision coverage • FSA/HSA • 401(k) • Flexible PTO • Fully remote workplace • Technology stipend • Opportunities for advancement • Other benefits and perks • Minimal travel expectations • Reasonable accommodation during employment and interview process