Implementation Manager

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $15M Series A - OpenLoop Health on 2023-03

Consulting • Legal • Logistics

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Own the hands-on technical implementation of OpenLoop’s platform for clients. • Translate approved client solutions and requirements into technical work breakdowns. • Configure OpenLoop’s platform and implementation-specific workflows. • Implement and validate client and third-party integrations using APIs, webhooks, authentication and data mapping. • Execute data migration, cleanup, transformation, backfill and reconciliation activities. • Use SQL, APIs, logs, payloads, configuration tools and AI-assisted scripting or development to complete implementation work and diagnose problems. • Configure event-driven automation and triggering logic across the platform. • Partner with client technical teams to clarify requirements, exchange specifications, resolve integration issues and validate expected behavior. • Build and execute technical test plans covering complete workflows, failure paths, retries, duplicate events, data integrity, permissions and external dependencies. • Prepare technical environments, data and functionality for UAT; resolve technical defects and provide readiness evidence. • Determine whether implementations meet OpenLoop’s technical definition of done and provide technical sign-off. • Troubleshoot implementation and production-stabilization issues and establish reproducible evidence. • Distinguish configuration issues, deployment defects, data problems, client integration failures, third-party failures and product gaps. • Resolve implementation-owned issues and escalate genuine product defects or capability gaps. • Produce and maintain technical documentation, including configuration records, mappings, integration specifications, deployment notes, test evidence, known limitations and as-built details. • Provide the Technical Project Manager with estimates, technical status, dependencies, risks and changes. • Support go-live and stabilization, then transition implementations to Support and Customer Success. • Use AI thoughtfully while validating the accuracy and safety of resulting work. • Contribute reusable configurations, scripts, test packs, documentation and implementation patterns. • Translate operational and clinical requirements into patient workflows and validate journeys from patient and operator perspectives.

🎯 Requirements

• 3–6+ years of experience in implementation engineering, integration engineering, solutions engineering, customer engineering, application engineering, technical consulting or support engineering. • Demonstrated experience personally implementing technical solutions for external customers—not only managing implementation projects. • Hands-on experience with APIs, webhooks, authentication, structured payloads, data mapping and third-party integrations. • Experience configuring complex SaaS platforms or implementation-specific workflows. • Experience performing data migrations, transformations, cleanup, backfills or reconciliation. • Ability to use SQL and technical debugging tools to investigate data and application behavior. • Experience testing complete integrations and workflows across multiple systems. • Strong troubleshooting skills using logs, payloads, configuration, test results and reproducible scenarios. • Experience working directly with technical and nontechnical customer stakeholders. • Ability to produce clear technical documentation that another engineer can use to understand and support the implementation. • Ability to distinguish implementation work from product defects and specify required Product or Engineering support clearly. • Experience supporting solutions through UAT, go-live and production stabilization. • Preferred: Experience with healthcare technology, virtual care, EHRs, pharmacy, labs, clinical workflows, RCM or provider data. • Preferred: Hands-on experience with REST APIs, webhooks, event triggers, and low-code workflow/automation tools. • Preferred: Experience with DNS, DNS masking, SMTP, Postman, cURL, API clients, monitoring tools and cloud-based development environments. • Preferred: Ability to write or modify lightweight scripts using Python, JavaScript, graphql or a comparable language. • Preferred: Familiarity with environment management, deployment workflows and configuration versioning. • Preferred: Experience creating automated technical or regression tests. • Preferred: Experience using AI-assisted development and debugging tools responsibly. • Preferred: Experience in a high-growth environment where implementation standards and tooling were still developing.

🏖️ Benefits

• Medical, Dental & Vision • Flexible Spending and Health Savings Accounts • Generous PTO • Remote-work flexibility • 401(k) with Company Match • Life Insurance • Pet Insurance • Competitive compensation