Admissions Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $22 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First Responder Wellness

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🏥 Healthcare

🧘 Wellness

📚 Education

Healthcare • Wellness • Education

First Responder Wellness is a specialized provider of mental health, substance-use, and resilience services tailored exclusively to public safety professionals. It operates residential and intensive outpatient treatment programs (including virtual options), offers retreats and multi-day workshops, provides pre-employment psychological testing, critical incident response, peer support training, and departmental wellness programming. FRW emphasizes culturally competent, evidence-based care designed to help police, fire, EMS, corrections, dispatch, and their families reduce operational stress, return to work, and build organizational resilience.

📋 Description

• Support the day-to-day operations of the Admissions Department • Serve as the initial point of contact for prospective clients, families, first responder departments, peer-support teams, EAPs, and referral partners • Respond to phone calls, texts, emails, website inquiries, and referrals • Gather demographic, behavioral health, substance use, treatment history, insurance, and referral information • Identify behavioral health, medical, safety, intoxication, or withdrawal concerns and escalate appropriately • Provide general information about programs, levels of care, admission requirements, expectations, and next steps • Schedule comprehensive admissions assessments with Admissions Counselors and Senior Admissions Counselors • Obtain insurance information and assist with verification of benefits • Coordinate with Admissions, Billing, Utilization Review, Clinical/Medical, and other departments • Maintain accurate and timely documentation in Salesforce, the electronic health record, Call Tracking Metrics, and other systems • Conduct follow-up with prospective clients, families, and referral sources • Assist with admission dates, arrival information, transportation coordination, required documentation, and logistics • Maintain continuity of communication when cases transfer between team members or shifts • Provide non-clinical resources and referral information as directed • Maintain knowledge of behavioral health, substance use treatment, levels of care, insurance processes, and referral resources • Develop cultural competency related to first responders, public safety professionals, veterans, families, and peer-support teams • Maintain professional boundaries and distinguish admissions support from clinical assessment or treatment recommendations • Manage assigned leads, communications, tasks, and follow-up independently • Participate in meetings, training, continuing education, and organizational activities • Maintain HIPAA compliance, confidentiality, professional boundaries, and ethical standards • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent required • Experience in behavioral health, substance use treatment, healthcare admissions, intake, customer service, crisis services, or a related field preferred • Experience working independently in a remote environment preferred • Knowledge of behavioral health and/or substance use treatment preferred • Knowledge of first responder/public safety culture preferred • Willingness to complete required cultural competency training • Ability to complete required behavioral health, crisis recognition, first responder cultural competency, peer-support, and/or CISM training • Strong computer skills and ability to work across multiple electronic systems • Ability to maintain required organizational training and certifications • Excellent communication, telephone presence, and rapport-building skills • Strong organization, time management, and attention to detail • Ability to manage multiple priorities, leads, and communications simultaneously • Ability to work independently while recognizing when consultation or escalation is necessary • Sound judgment and ability to follow established admissions procedures • Cultural sensitivity when working with first responders, public safety professionals, veterans, families, and diverse populations • Ability to recognize potential behavioral health and safety concerns while remaining within role boundaries • Strong written and verbal communication skills • Proficiency with Salesforce, EHR systems, Call Tracking Metrics, Microsoft Office/Outlook, and similar technology preferred • Knowledge of insurance verification and behavioral health benefits preferred • Dependability, professionalism, discretion, accountability, and commitment to confidentiality • Reliable high-speed internet/Wi-Fi and telephone access • Private, quiet, professional workspace suitable for confidential healthcare communications • Ability to maintain HIPAA-compliant privacy and information security • Reliable availability and responsiveness during scheduled working hours • Ability to independently manage time, workload, documentation, and follow-up • Ability to promptly communicate technology, internet, telephone, or environmental issues that affect job performance

🏖️ Benefits

• Flexible schedule • Overtime opportunities may be available based on business needs • Required training, continuing education, and organizational activities • Ability to complete required behavioral health, crisis recognition, first responder cultural competency, peer-support, and/or CISM training • Remote work option for eligible candidates