Claims Advocate Specialist

🕒 September 23

🏄 California – Remote

🏄 California – Remote

💵 $20 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Investigate, analyze and respond to highly complex claims addressed to Management, forwarded to Corporate Offices, or escalated from other lines of business • Manage a high volume of claims and resolve multiple customer inquiries simultaneously • Answer incoming calls, chats, emails and voicemails from customers and contractors according to guidelines • Provide assistance with inbound call volume and back office work as needed in other areas • Manage an assigned caseload for expedited handling and closure • Manage relationships between Brokers, Sales Field and Homeowners related to claim activity • Offer and explain terms and conditions of claim options, denials, cash outs, replacements, reimbursements and outside reimbursements • Process payment requests • Pilot innovative company initiatives • Represent as a Subject Matter Expert

🎯 Requirements

• High School diploma or equivalent required • Some college preferred • 3-5 years of previous customer service experience • Demonstrated ability to handle complex claims • Excellent communication skills • Basic mechanical, technical and contract knowledge and understanding • Exceptional customer service skills • Critical thinking, analytical and investigative skills • Proficient in Microsoft Word and Outlook • Ability to navigate through Access • Fundamental understanding of the home warranty industry • Ability to keep composure in escalated conversations • Effective time management skills

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k • PTO/paid sick leave • Employee stock purchase plan • Inclusive workplace culture • Equal opportunity employment

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