Digital Adoption Manager

Job not on LinkedIn

🔥 2 minutes ago

🏄 California – Remote

infoinfo

💵 $112.4k - $149.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌱 Product Adoption Specialist

Where this job comes from

Posted on First American's careers page, not through a job board

First seen by Remote Rocketship 2 minutes ago

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Logo of First American

First American

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Partner with market and branch leaders to support digital adoption goals and connect new tools to operational priorities • Support implementation activities across pilots, launches, and post-launch follow-up, including hands-on help during early adoption • Track adoption metrics, review user feedback, and identify opportunities to improve engagement and realize value from digital tools • Help teams integrate new tools into daily workflows and navigate changes related to AI and other digital capabilities • Serve as a point of contact between Operations and Product or Technology teams, sharing field insights and coordinating follow-up on user needs • Assist with user testing and communicate with stakeholders throughout rollouts • Partner with Learning and Development to support role-based training and reinforce new ways of working • Identify and escalate adoption challenges, contribute to cross-functional problem solving, and share progress and success stories • Perform other duties as assigned

🎯 Requirements

• 3–5 years of experience in digital transformation, technology adoption, change management, or enterprise platform implementation • Experience working with market or branch-level leaders • Demonstrated success supporting adoption of new technology or digital platforms • Knowledge of title and settlement operations • Ability to understand how technology affects day-to-day work • Change management and stakeholder engagement skills • Ability to translate user needs into product and operational improvements • Strong communication, facilitation, and relationship-building skills • Ability to work across Operations, Product, Technology, and Learning and Development • Comfort working in a fast-evolving, innovation-driven environment • Bachelor’s degree or equivalent combination of education and experience

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) • PTO/paid sick leave • Employee stock purchase plan • Inclusive workplace culture • Equal opportunity employment

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