Manager of Quality Excellence

Job not on LinkedIn

🔥 1 minute ago

🏈 Alabama, Alaska, +44 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $112.4k - $149.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Lead the design, launch, and maturation of First American NCS's enterprise Quality Management System • Architect and implement quality metrics across operational performance, defect management, customer experience, and compliance • Establish a composite quality score and deploy it against at least one major title workflow within the first 12 months • Quantify the cost of poor quality using verified operational data • Deliver 2–3 measurable process improvements in Year 1 • Design reporting cadence and governance to position quality data as an input for senior leadership decisions • Develop a multi-year maturity roadmap from internal measurement to client-facing quality transparency • Collaborate with data engineering and technology teams to source, normalize, and automate quality data collection at scale • Communicate findings and strategic recommendations to executive stakeholders • Report to the VP of Strategic Operations and work across underwriting, closing, IT/data, and sales

🎯 Requirements

• 3–5 years of progressive experience in quality management, operational excellence, or continuous improvement within title insurance, mortgage, banking, payments, or a comparable regulated industry • Proven ability to stand up and lead a new program or function end-to-end, from concept through execution and organizational adoption • Track record of driving continuous improvements that reduced defect rates, rework, or cycle time while improving customer outcomes • Experience designing and deploying quality frameworks, scorecards, or composite performance metrics • Working knowledge of Six Sigma, Lean, TQM, or equivalent quality methodologies applied in operational settings • Ability to implement new frameworks and tooling within complex, evolving environments • Skill in building cross-functional alignment and securing buy-in from senior leaders across business lines • Ability to navigate competing organizational priorities and deliver outcomes through influence and persuasion • Executive presence and diplomatic judgment • Strong outcome- and business-impact-focused communication

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) • PTO/paid sick leave • Employee stock purchase plan • Inclusive workplace and People First culture • Equal opportunity employment