Director, Digital Technology Engineering

🔥 0 minutes ago

🌵 Arizona, North Carolina, +1 more states – Remote

🌵 Arizona – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🔴 Lead

🖥 Software Engineer

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First Citizens Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

💰 Post-IPO Debt on 2021-05

Healthcare • Manufacturing • Logistics

First Citizens Bank is a comprehensive financial institution offering a wide range of services to individuals, families, businesses, and nonprofits. Their offerings include personal and commercial banking services, loans, mortgages, investment solutions, and insurance products. Known for their commitment to customer service and financial expertise, the bank serves a variety of sectors including agribusiness, healthcare, and manufacturing, ensuring tailored financial solutions for their clients.

📋 Description

• Lead and develop a global engineering organization of approximately 40 professionals across the United States and India • Own end-to-end delivery of commercial banking digital platform capabilities across web, mobile, APIs, and supporting platform services • Ensure predictable delivery of business features and strategic initiatives on schedule, within budget, and aligned with business objectives • Build and retain high-performing engineering teams through coaching, mentoring, succession planning, and talent development • Establish partnerships with Product Management, Business stakeholders, Architecture, Cybersecurity, Risk, Compliance, and Operations teams • Translate product vision and business priorities into scalable technology solutions and execution plans • Balance feature delivery with technical debt reduction, modernization, and platform sustainability • Own technology roadmaps and drive modernization initiatives • Maintain accountability for platform health, stability, performance, reliability, and technical risk management • Champion software engineering, quality engineering, DevSecOps, CI/CD, observability, and production operations best practices • Ensure non-functional requirements for performance, scalability, availability, recoverability, observability, and maintainability • Establish and monitor engineering KPIs and service level objectives • Provide executive-level visibility into platform health, delivery progress, engineering metrics, and operational performance • Ensure adherence to security, privacy, accessibility, risk management, regulatory, and enterprise governance requirements • Partner with Cybersecurity, Risk, Audit, and Compliance teams • Drive continuous improvement and standardization across the digital technology organization • Lead initiatives improving software quality, resiliency, delivery effectiveness, and operational maturity

🎯 Requirements

• Bachelor's Degree and 8 years of experience in Information Technology including application development, support roles, and management, OR High School Diploma or GED and 12 years of experience in Information Technology including application development, support roles, and management • 12+ years of progressive software engineering experience with at least 5+ years leading large engineering organizations • Proven experience leading teams of 25+ engineers, architects, QA professionals, and engineering managers in a global delivery model • Demonstrated success building and scaling custom-developed digital platforms rather than implementing commercial off-the-shelf solutions • Experience leading technology modernization and digital transformation initiatives within complex enterprise environments • Strong track record delivering large-scale web and mobile applications in regulated industries such as Banking, Financial Services, Insurance, Healthcare, or other highly controlled environments • Hands-on understanding of modern software engineering, cloud-native patterns, DevSecOps, and distributed systems • Experience managing full software development lifecycle including development, testing, release management, production support, and operational excellence • Strong executive communication and stakeholder management skills • Experience operating in Agile delivery environments at enterprise scale • Deep knowledge of secure software development practices and regulatory compliance frameworks • Vendor contract management and strong negotiation skills • Financial budget discipline and forecast management • Preferred: Commercial Banking, Treasury Management, Cash Management, Payments, Lending, or Financial Services domain experience • Preferred: Experience leading engineering teams supporting customer-facing digital banking platforms • Preferred: Experience working in cloud and hybrid-cloud environments • Preferred: Experience implementing accessibility standards and modern digital customer experience practices • Preferred: Prior experience managing globally distributed teams • Highly desirable experience with React.js, JavaScript, TypeScript, API-driven microservices, containerized platforms, Red Hat OpenShift, RESTful APIs, event-driven architectures, Elasticsearch, automation, testing, deployment and release pipelines, monitoring, logging, alerting, and performance management

🏖️ Benefits

• Competitive, thoughtfully designed and quality benefits program • Benefits information provided at https://jobs.firstcitizens.com/benefits

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