Senior Sales Support Analyst

🔥 11 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $70.4k - $119.7k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FIS

WebsiteLinkedInAll Job Openings

10,000+ employees

💳 Fintech

🏦 Banking

🤝 B2B

💰 $8G Post IPO debt on 2025-05

Fintech • Banking • B2B

FIS is a global financial technology company that provides payments, banking, asset management and related software and services to financial institutions, merchants and partners. Its technology powers mobile banking, processes payments and asset management transactions (the company cites processing $40 trillion on its asset management technology), accepts hundreds of payment methods across more than 125 countries, and supports banks with risk, compliance and back-office systems. FIS primarily sells enterprise-grade financial technology to other businesses and financial institutions and operates worldwide.

📋 Description

• Analyze pod-level performance across pipeline, activity, conversion, attainment, productivity, and quality metrics • Conduct recurring KPI and trend analysis to identify performance gaps, risks, opportunities, and coaching priorities • Prepare scorecards, insights, and summaries for manager reviews, pod-level business discussions, and leadership updates • Partner with BDR managers to support operating rhythms, performance reviews, and execution planning • Help managers understand performance trends and identify potential root causes behind gaps • Support follow-up actions related to performance improvement, process adherence, tool adoption, and operational priorities • Support training and adoption for BDR tools, systems, and workflows, including CRM, prospecting, sequencing, reporting, and productivity tools • Create and deliver tool training materials for new hires, existing BDRs, and managers • Develop user guides, job aids, quick reference materials, and process documentation • Create, maintain, and organize SOPs, playbooks, training guides, onboarding materials, process maps, and manager resources • Translate business priorities and process changes into clear documentation for BDRs and managers • Support onboarding and readiness activities by maintaining current, accessible materials • Support process adherence, data quality reviews, CRM hygiene efforts, and operational audit activities • Track recurring operational issues, documentation gaps, adoption challenges, and process improvement opportunities • Help maintain operating standards, ways of working, and supporting materials for pod-level execution • Periodic travel to BDR Centers of Excellence, including Jacksonville and London, at least quarterly

🎯 Requirements

• Bachelor’s degree in business, Finance, Analytics, Marketing, Operations, or a related field, or equivalent work experience • 2+ years of experience in business operations, sales operations, revenue operations, enablement, business analytics, or a similar function • Experience supporting sales, business development, customer-facing, or revenue-generating teams • Strong analytical skills with experience reviewing performance metrics, identifying trends, and summarizing insights • Experience creating reports, scorecards, presentations, documentation, or training materials • Ability to translate data and process information into clear recommendations and practical guidance • Proficiency with Microsoft Excel and PowerPoint • Experience supporting BDR, SDR, inside sales, sales enablement, sales operations, or revenue operations teams preferred • Experience using CRM, prospecting, sequencing, reporting, or sales productivity tools such as Salesforce, Dynamics, Apollo, Outreach, Power BI, or similar platforms preferred • Experience developing SOPs, playbooks, job aids, onboarding materials, or training resources preferred • Experience conducting KPI analysis, trend analysis, root cause analysis, or performance reporting preferred • Experience supporting technology adoption, change management, or process improvement initiatives preferred • Experience partnering directly with frontline sales or business development managers preferred • Familiarity with AI-enabled productivity tools, sales workflow automation, or data visualization platforms preferred • For US positions, conditional offers require a drug test

🏖️ Benefits

• Opportunities to innovate in fintech • Tools for personal and professional growth • Internal career growth opportunities • Inclusive and diverse work environment • Resources to invest in your community • Periodic domestic and international travel opportunities based on business needs