Senior Network Operations Analyst

🔥 19 hours ago

🏈 Alabama, Alaska, +40 more states – Remote

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💵 $100k - $135k / year

⏰ Full Time

🟠 Senior

🌐 Network Operations

🦅 H1B Visa Sponsor

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👻 Ghost score 0%

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Logo of Fiserv

Fiserv

10,000+ employees

Founded 1984

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Fiserv is a leading global provider of financial services technology solutions. The company offers a wide range of services including payments and financial services technology for individuals, businesses, and financial institutions. Fiserv supports various sectors such as large enterprises, small businesses, financial institutions, credit unions, and the public sector with digital banking, payment processing, and commerce solutions. Their platforms enable fintech and software providers to integrate and monetize payments effectively. Additionally, Fiserv is committed to corporate social responsibility and has initiatives to support diverse and small businesses.

📋 Description

• Identify and analyze complex operational problems and develop strategic solutions • Execute tactical plans to address and mitigate operational issues while minimizing disruption to business activities • Collaborate with stakeholders to identify root causes and develop effective resolutions • Manage and lead problem-resolution projects • Use advanced analytical tools and techniques to interpret data and present actionable insights and recommendations • Monitor industry trends and best practices to improve problem-solving approaches and operational processes • Own the MoneyPass Locator and ensure compliance with MoneyPass guidelines, including enforcement of fines or penalties • Review disputes and arbitration and provide decisioning to the review board • Support adoption of AI technologies for operational excellence, productivity, client experience, automation, and innovation • Support client contract tracking, including reviewing contracts and amendments, logging key terms and special pricing, and advising teams of pricing updates • Provide timely, accurate, and relevant communications regarding network requirements and updates • Maintain client fee invoice pricing, including published and special contractual pricing updates • Support client invoicing operations, including card royalty billing, surcharge monitoring and billing, implementation fee billing, and billing-question research and response • Validate and monitor pricing and interchange setups on MoneyPass

🎯 Requirements

• Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field • 5+ years of experience in business operations analysis, technical business analysis, client operations, or a similar role • Strong analytical, problem-solving, and critical-thinking skills • Ability to manage multiple priorities, lead operational initiatives, and drive timely resolution of business issues • Strong written and verbal communication skills, with the ability to present findings and recommendations to senior management and key stakeholders • Ability to work collaboratively in a team environment and build strong relationships with internal and external stakeholders

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