Bilingual Member Support Specialist

Job not on LinkedIn

🔥 12 hours ago

🏈 Alabama, Idaho, +20 more states – Remote

🏈 Alabama – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Five Star Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

✈️ Travel

🛡️ Insurance

Healthcare • Travel • Insurance

Five Star Solutions is a global outsourced customer experience (CX) and contact center services provider that combines experienced agents with CX technology and intelligent automation to deliver secure, compliant, human-centered support. The company offers customer care, technical support, dispatch, data entry, business continuity, and AI self-service across onshore, nearshore, and offshore centers, and specializes in regulated environments with SOC 2, PCI, and HIPAA-aligned workflows. Five Star serves industries such as healthcare, fintech, retail, travel, government, and insurance, positioning itself as an enterprise CX partner for organizations seeking scalable, secure, and compliant BPO and digital CX solutions.

📋 Description

• Serve as the first point of contact for members, clients, or customers • Handle inbound and outbound phone calls professionally and efficiently • Respond to customer inquiries via text, email, and other communication channels • Create, update, and manage customer cases within company systems • Document all interactions accurately and completely • Resolve routine customer issues and inquiries at first contact whenever possible • Escalate complex issues to the appropriate team when necessary • Follow established processes, workflows, and compliance requirements • Maintain accurate records and ensure data integrity • Monitor open cases and follow up as needed to ensure timely resolution • Meet quality, productivity, and service-level expectations • Collaborate with internal teams to resolve customer concerns • Provide a positive, empathetic, and professional customer experience

🎯 Requirements

• Must speak, read, and write fluently in English and Spanish • High school diploma or equivalent • Minimum 1 year of customer service, call center, support, or case management experience preferred • Strong verbal and written communication skills • Excellent active listening skills • Strong interpersonal and relationship-building abilities • Ability to communicate clearly, professionally, and empathetically • Strong attention to detail and commitment to accuracy • Ability to manage multiple tasks and priorities simultaneously • Strong organizational and time-management skills • Ability to work independently and as part of a team • Proficiency with CRM, case management, or customer support systems • Basic computer and data-entry skills • Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY

🏖️ Benefits

• Shift differential of an extra $1/hour for nights and weekends • Paid training, typically 1–2 weeks • Full-time, 40 hours per week • Benefits eligible on the first of the month after 60 days