Sales Development Representative

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Five Star Franchising

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤝 B2B

B2B • Franchising • Home Services

Five Star Franchising is a franchise company offering various business opportunities across several service sectors. Their franchise brands include Bio-One, which specializes in biohazard cleanup, Five Star Bath Solutions for bathroom renovations, Gotcha Covered for custom window treatments, Mosquito Shield for pest control, 1-800-Packouts for property content restoration, and Card My Yard for yard greeting services. The company emphasizes training, support, and operational guidance to help franchise owners succeed and maintain a flexible lifestyle.

📋 Description

• Serve as the first point of contact for prospective customers across multiple marketing channels • Build rapport quickly and confidently guide customers through the sales qualification process • Ask thoughtful questions to understand customer needs and recommend the best next steps • Overcome objections regarding scheduling, pricing, timing, and services while maintaining a consultative approach • Schedule qualified appointments for our sales teams, maximizing every opportunity • Handle a high volume of inbound and outbound calls while delivering an exceptional customer experience • Accurately document conversations and customer information within our CRM • Collaborate with internal teams to ensure seamless customer experiences from initial contact through appointment completion • Resolve scheduling conflicts and customer concerns with professionalism and urgency • Identify priority situations and escalate when appropriate • Meet and exceed key performance metrics related to quality, productivity, appointment conversion, and customer satisfaction • Stay knowledgeable on company services, promotions, and sales strategies

🎯 Requirements

• 2+ years of experience in sales, inside sales, B2B sales, business development, or high-performing call center environments • Proven ability to meet or exceed sales, conversion, or performance goals • Strong objection handling and negotiation skills • Excellent verbal and written communication • Ability to quickly build trust and credibility with customers • Comfortable managing multiple conversations and priorities in a fast-paced environment • Experience using CRM software • Self-motivated with a competitive mindset and a desire to continuously improve

🏖️ Benefits

• training • coaching • support • recognition and rewarding of top performers