Community Manager

Job not on LinkedIn

🔥 0 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $130.1k - $162.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👫 Community Manager

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Fivetran

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

💰 $565M Series D on 2021-09

Consulting • Logistics • Data Integration

Fivetran is a company that focuses on simplifying the process of data integration by providing automated data connectors that sync data from different sources into data warehouses, enabling seamless analytics and insights. Using a streamlined, fully-managed approach, Fivetran helps businesses consolidate their data infrastructure to ensure consistent data availability and reliability.

📋 Description

• Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide • Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming • Develop and maintain scalable moderation and support workflows, including Code of Conduct enforcement • Coach and support moderators and community champions; recruit and onboard new moderators • Create content systems including announcements, highlights, prompts, and community storytelling • Surface community insights and member feedback to Product, Marketing, and Support, and close the loop with the community • Monitor and report on engagement and health metrics, and run experiments to improve them • Manage the digital engagement tool stack, including Slack workflows, analytics, knowledge base, integrations, and web portal • Plan and manage incident response with Legal, People, and Security as needed • Support digital engagement across community forums, social, and events

🎯 Requirements

• 5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment • Experience owning day-to-day operations for a large online community such as Slack, Discord, or a forum • Experience with moderation, member support, and community health • Strong understanding of online community dynamics and cultivating trust, belonging, and shared purpose at scale • Experience building and improving moderation and support workflows, including Code of Conduct enforcement • Excellent written communication and facilitation skills; ability to respond clearly and empathetically, de-escalate issues, and encourage productive conversation • Experience using community tooling and analytics such as Slack workflows, Common Room, and/or similar tools • Data-informed decision making, including defining engagement and health KPIs, measuring impact, and reporting outcomes • Strong cross-functional collaboration skills with Product, Marketing, Support, and Developer Experience • Cultural fluency and sensitivity to communication differences across regions and timezones • High emotional intelligence and comfort navigating conflict, ambiguity, and sensitive topics • Ability to prioritize work across multiple streams in a fast-paced environment • Bonus: experience scaling high-engagement Slack/Discord communities with measurable impact • Bonus: crisis/incident leadership in online spaces • Bonus: community-as-a-product operations • Bonus: scalable workflow automation, analytics, and knowledge systems

🏖️ Benefits

• 100% employer-paid medical insurance* • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays (including a year end Global Week of Rest), and volunteer days off • RSU stock grants* • Professional development and training opportunities • Company virtual happy hours, free food, and fun team-building activities • Monthly cell phone stipend • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. • Benefits marked with an asterisk may vary by country and worker type