Customer Solutions Engineer II

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $111.7k - $134.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Fivetran

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

💰 $565M Series D on 2021-09

Consulting • Logistics • Data Integration

Fivetran is a company that focuses on simplifying the process of data integration by providing automated data connectors that sync data from different sources into data warehouses, enabling seamless analytics and insights. Using a streamlined, fully-managed approach, Fivetran helps businesses consolidate their data infrastructure to ensure consistent data availability and reliability.

📋 Description

• Support customers through tickets, email, and video, handling simple queries through complex technical issues • Build technical expertise across all facets of the dbt platform • Own customer issues from initial troubleshooting through resolution • Enhance technically accurate and accessible documentation • Pursue professional development and broaden expertise across dbt Core and the dbt platform • Collaborate with peers, engineering, and stakeholders across time zones to deliver high-quality support • Use conversational AI tools to research, author, and review support responses and internal documentation

🎯 Requirements

• Expertise in coding languages, SQL, APIs, and understanding network requests • Exceptional written and verbal communication skills • Strong technical foundation, especially in a SaaS support environment • Prior experience in technical and client-facing roles such as engineering support or customer success • Experience creating documentation or technical how-to guides using text, images, and video • Ability to use conversational AI systems such as Claude, ChatGPT, and internal chatbots for support and enablement content • Hands-on experience with YAML or JSON structures (bonus) • Proficiency with Datadog or LogicMonitor (bonus) • Understanding of ETL processes, data warehousing, and modern data stack concepts (bonus) • Practical experience with dbt (bonus)

🏖️ Benefits

• 100% employer-paid medical insurance • Generous paid-time-off policy (PTO) • Paid sick time • Inclusive parental leave policy • Holidays, including a year end Global Week of Rest • Volunteer days off • RSU stock grants • Professional development and training opportunities • Company virtual happy hours • Free food • Fun team-building activities • Monthly cell phone stipend • Mental health support platform with therapy, coaching, and self-guided mindfulness exercises for covered employees and dependents