D365 CE Functional Solution Architect

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MCA Connect

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Private Equity Round on 2020-07

Healthcare • Logistics • Consulting

MCA Connect is a leader in IT services and consulting, specializing in Microsoft Cloud industry solutions aimed at unlocking innovation and providing actionable business insights for manufacturers. With over 20 years of industry expertise, the company focuses on helping manufacturers navigate unique challenges through strategic solutions and innovation. MCA Connect offers services in manufacturing strategy, connected applications, platform management, and manufacturing intelligence, leveraging tools such as Microsoft Dynamics 365 and Azure to support clients in their digital transformation journeys.

📋 Description

• Lead the business design and capability roadmap for CE/CX transformation programs • Facilitate discovery and define future-state processes • Translate business outcomes into CE solution direction • Lead executive and business stakeholder workshops across sales, service, marketing, field service, customer experience, operations, and supporting functions • Define current-state and future-state processes, capability maps, fit-gap assessments, personas, pain points, KPIs, and outcome-based requirements • Own functional solution direction for Dynamics 365 CE modules and related Power Platform capabilities • Create business process flows, user stories, acceptance criteria, backlog structures, prioritization recommendations, and phased implementation roadmaps • Partner with technical architects to validate data models, security, integrations, reporting, and non-functional implications • Guide configuration decisions balancing standard Microsoft functionality, client-specific requirements, adoption value, and maintainability • Lead business readiness activities including process validation, UAT strategy, training approach, change impacts, stakeholder communication, and adoption planning • Support presales and account growth through discovery leadership, solution storytelling, scope definition, estimates, demos, proposal input, and sales-to-delivery handoff • Bridge strategy, solution design, and delivery execution to ensure recommendations can be configured, adopted, measured, and governed

🎯 Requirements

• Strong business knowledge of B2B sales, lead-to-opportunity, quote-to-order, customer service, field service, marketing journeys, customer data, and CRM operating models • Hands-on functional experience configuring D365 CE modules, Dataverse, model-driven apps, dashboards, views, business rules, processes, and related Power Platform capabilities • Ability to facilitate senior stakeholder conversations, handle ambiguity, challenge requirements constructively, and produce executive-ready deliverables • Experience with agile delivery, requirements traceability, process mapping, adoption planning, and measurable business value realization • Experience producing capability maps, future-state process models, fit-gap summaries, business-value roadmaps, adoption plans, and decision logs • Recommended certifications: MB-280 or successor customer experience credential, MB-230, MB-240, PL-200, and/or equivalent D365 CE credentials • Change management certification is preferred

🏖️ Benefits

• One of the best bonus structures in the industry • Unlimited Paid Time Off (UPTO) • 401k Plan with Company Matching Contribution • Monthly Stipend for Home Office Expenses • Subsidized Medical, Dental and Vision Coverage • Health Savings and Flexible Spending Accounts • Company Paid Life and Disability Insurance • Training, Certification and Continuing Education Support • Opportunities for personal and professional growth