Account Manager – Mid-Market

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $83.3k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Flashpoint Venture Capital

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

💳 Fintech

🤝 B2B

Fintech • B2B • Venture Capital

Flashpoint Venture Capital is a technology investment firm that specializes in providing capital ignition for tech founders at various stages of their journey. They offer venture capital, growth debt, and secondary fund investments, managing approximately $500 million across various funds with a significant portfolio of active investments and successful exits. Their focus is on supporting innovative companies, helping them grow and succeed in the tech industry.

📋 Description

• Cultivate long-term relationships with key stakeholders and champions • Ensure smooth post-sale handoff and establish clear success metrics • Drive customer value realization and feature adoption • Manage renewal pipeline, articulate solution ROI, and mitigate churn risk • Identify and qualify new use cases, services, and products to expand account footprint • Track engagement, satisfaction, and Net Promoter Score (NPS) • Address potential customer risk or dissatisfaction • Maintain high-touch communication with decision-makers and end-user champions • Lead consultative conversations translating products and outcomes into business value • Complete product training and manage assigned book of business • Establish customer health monitoring processes and engagement metrics • Conduct initial Executive Business Reviews with the Strategic Advisory team • Identify expansion opportunities and develop renewal strategies

🎯 Requirements

• Proven track record of success in Account Management, customer success, or consultative sales within the B2B SaaS industry, ideally in cybersecurity or threat intelligence • Expertise in managing complex customer relationships, securing renewals, and driving organic growth within large enterprise accounts • Passion for helping companies keep customers, employees, and infrastructure safe from cyber and physical threats • Desire to own expansion and renewal deals through close • Experience crafting strategic, complex multi-year renewal and expansion agreements • Experience negotiating software and services contracts with procurement teams • Ability to collaborate and communicate with technical and non-technical colleagues across all organizational levels • Ability to use CRM capabilities and account management tools to monitor customer health • Legally authorized to work in the United States • Must disclose whether current or future sponsorship will be required to legally work in the United States

🏖️ Benefits

• 50/50 commission split • Company-funded virtual events, including book clubs, happy hours, committees, DIBE discussion group, Donut mixers, and local team member meetups • Gym reimbursements • Expensed lunches • Cultural initiatives and inclusive employee events • Regular one-on-ones with manager • Performance reviews • Learning and development opportunities • Formalized career paths • Diversity, inclusion, belonging, and equity culture