Healthcare Application Specialist

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $83.2k - $114.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Flatiron Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🏥 Healthcare

💼 Consulting

⚖️ Legal

💰 $11.9M Series D on 2021-12

Healthcare • Consulting • Legal

Flatiron Health is a company dedicated to reimagining the infrastructure of cancer care. The company provides solutions across the cancer care industry to enhance and learn from each patient's experience. Flatiron Health focuses on designing and operating better clinical trials, accelerating drug development and access, and enabling smarter cancer care through real-world evidence and clinical research. The company prioritizes data confidentiality and compliance, ensuring robust legal and privacy measures.

📋 Description

• Support implementation of Flatiron Health’s OncoEMR product within oncology clinic settings • Serve as the primary practice contact during discovery, workflow validation, configuration, end-user training, implementation go-live, and post-go-live transition • Provide dedicated customer service throughout the implementation lifecycle • Deliver organized, sequential training curricula through e-learning, video conference, and in-person training • Understand clinical, operational, and billing workflows and customize OncoEMR accordingly • Partner with practice stakeholders to drive workflow changes • Collaborate with the Interface Team, Project Management Team, and other Flatiron teams on implementation delivery • Assess practice needs, training challenges, and communication styles • Organize, present, and track comprehensive training programs • Serve as quality control for practice setup and customization • Oversee practice go-live and provide support until handoff to Support and Account Management • Demonstrate OncoEMR in different settings and computer environments • Ensure customer satisfaction with the implementation process

🎯 Requirements

• 2+ years of experience implementing and training on software systems in the healthcare industry • Strong customer service experience, preferably in the EMR field • Excellent and error-free written and verbal communication skills • Experience developing and delivering an organized and sequential training curriculum • Attention to detail and excellent organizational skills • Strategic time management skills • Deep understanding and experience with technical troubleshooting and problem solving • Ability to learn new material quickly and redeliver it engagingly • Ability to maintain multiple simultaneous training schedules • Willingness to work flexible hours • Willingness to travel up to 80% or more of the time and make multiple presentations • Oncology billing knowledge or experience is extra credit • Revenue Cycle Management knowledge or experience is extra credit • Clinical or oncology experience is extra credit; oncology experience preferred • Excellent skills in Excel and video conference software are extra credit • Practice Management software experience is extra credit

🏖️ Benefits

• Work/life autonomy via flexible work hours and flexible paid time off • Comprehensive compensation package • 401(k) contribution to help you reach your retirement planning goals • Financial health resources including 1:1 financial advice • Mental well-being tools and services • Parental benefits and policies including family-building care and generous leave • Path to parenthood programs supporting fertility, adoption and surrogacy • Travel support for safe healthcare services • Continuous learning support • Inclusion and belonging initiatives