Billing Support Specialist

Job not on LinkedIn

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $60k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Flock Safety

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🔐 Security

💰 $150M Series E on 2022-02

Security • Public Safety • Technology

Flock Safety is a company that focuses on providing advanced technological solutions for public and private safety. They utilize tools such as license plate recognition (LPR), video cameras, audio detection, and automated drones to enhance security for neighborhoods, businesses, schools, and governmental organizations. Their products are designed to deter crime and assist law enforcement in generating leads through evidence collection. Flock Safety operates on a subscription service model, offering maintenance-free, easy-to-deploy infrastructure to improve community safety. Trusted by over 5,000 communities, Flock Safety aims to create safer environments while maintaining transparency and privacy.

📋 Description

• Manage end-to-end billing operations cases, resolving invoice discrepancies, cash applications, and account escalations • Perform customer reconciliations and dataset analysis in Salesforce and billing systems • Clarify contract terms and billing histories • Partner with Customer Success, Account Executives, Deal Operations, and Finance on complex account inquiries • Educate customers on payment processes, contractual terms, and account self-sufficiency via phone, email, and live chat • Author workflow documentation, process improvements, and Customer Help Center articles • Navigate ambiguous edge cases, analyze account data, and autonomously manage the case queue

🎯 Requirements

• Demonstrated experience in customer-facing roles in fast-paced environments, focused on billing operations, accounts receivable, or technical support • Strong spreadsheet proficiency, including pivot tables, data manipulation, and VLOOKUPs • Practical experience navigating Salesforce, billing platforms, and omnichannel customer communication systems • Ability to de-escalate complex customer matters • Ability to navigate contract terms with clear, professional written and verbal communication • Start-to-finish case ownership • Flexibility to balance customer needs with core operational priorities • Authorization to work lawfully in the United States • Ability to meet FBI CJIS Security Policy requirements and complete a fingerprint-based background check if CJIS certification is required

🏖️ Benefits

• Starting base salary between $60,000 and $75,000 • Flock Stock Options / equity • Remote work arrangement • Equal employment opportunity • Disability accommodation support • Compensation range based on job-related experience, education/training, and market indicators