Account Manager

🔥 1 minute ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Flooid

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛒 Retail

☁️ SaaS

🛍️ eCommerce

Retail • SaaS • eCommerce

Flooid is a company that provides a unified commerce platform for retailers, enabling them to sell to their customers flexibly and consistently across various channels. The company offers a range of services including managed services, professional services, and cloud infrastructure to support retail commerce systems. Flooid's platform facilitates smooth customer experiences by integrating existing technologies and systems, and provides operational support through their service desk available 24/7. With over four decades of experience, Flooid is committed to helping retail brands innovate and grow with scalable and secure solutions.

📋 Description

• Act as the main point of contact for a named set of Flooid customers • Develop and nurture relationships with key C-level executives • Drive customer satisfaction and manage customer expectations • Serve as an escalation point for existing projects • Maintain service level achievement and build organic growth • Manage strategic and operational aspects of multiple large-scale customer solutions • Manage project profitability, including estimates, budgets, sales forecasts, and expenses • Forecast and track key account metrics • Deliver solutions, Statements of Work, Change Requests, and legal matters in a timely manner • Identify and develop additional sales and service opportunities within assigned accounts • Meet and exceed annual sales targets and budgets • Develop account strategies for Education, Professional Services, Managed Services, and Software Development • Develop sales opportunities in conjunction with account strategy • Introduce product and service enhancements and new products and services • Conduct Quarterly Business Reviews with customers • Communicate regularly with Flooid senior leadership • Maintain awareness of project team principals, methodologies, and practices to resolve customer satisfaction issues • Travel to customer and prospect locations as needed, up to 20%

🎯 Requirements

• Degree in Business, Computer Science, or related field, or comparable work experience • At least 5–7 years of experience in Sales and/or Account Management • At least 5 years of experience in Retail, Supply Chain, or relevant markets • Proven record of successfully selling into a named territory of accounts • Proven record of quota attainment • Knowledge of Retail POS and store solutions • Ability to quickly develop a working knowledge of Flooid products and services • Demonstrated ability to build trust and strong cross-functional relationships across the company • Working knowledge of budget management, P&L, and revenue forecasting • Knowledge of contracts, terms, and commercials around software and services • Strategic focus when making decisions • Excellent interpersonal and oral and written communication skills • Excellent organizational skills and ability to handle multiple responsibilities and deadlines • Ability to work under pressure to tight timescales and prioritize accordingly • Candidates must be based in the Eastern or Central Time Zones

🏖️ Benefits

• Medical, dental, vision, life, and disability coverage available from day one • Competitive salary • Flexible PTO policy with uncapped PTO • Fully paid FMLA leave comparable to company-paid short-term disability coverage • 12 weeks of fully paid parental leave • 401(k) plan with company match • Flexible work environment • Remote working or in-office/hybrid work options