Senior CRM Developer/Administrator

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🕒 August 14

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Logo of Flores & Associates, LLC

Flores & Associates, LLC

201 - 500 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 Private Equity Round on 2022-09

Consulting • Healthcare • Insurance

Flores & Associates, LLC is a company specializing in providing comprehensive employee benefits solutions. They offer a wide range of services including flexible spending accounts, health savings accounts, reimbursement accounts, and compliance services. In addition, they provide COBRA and direct billing solutions, leave administration, and a proprietary technology platform for managing benefits. Flores & Associates aims to deliver better benefits experiences for both employers and their employees through dedicated account management, advanced technology tools, and a participant-focused service model. Their commitment to outstanding customer service and client satisfaction has earned them recognition as one of the fastest-growing private companies in America and as a Best Place to Work. They also emphasize compliance with ERISA and other HR compliance needs.

📋 Description

• Administer and maintain Dynamics 365 Customer Engagement, Dataverse, and related Power Platform environments • Manage users, teams, business units, security roles, permissions, upgrades, and service accounts • Provide user support and serve as the internal escalation point for complex Dynamics, Power Automate, integration, security, data, and production issues • Troubleshoot root causes, coordinate recovery, and communicate status, risk, and next steps • Configure and develop tables, fields, relationships, forms, views, dashboards, business rules, business process flows, model-driven applications, and Power Automate flows • Develop and support Dynamics customizations using JavaScript, C# plugins, Dataverse Web API, REST APIs, and other supported extension patterns • Support integrations and bidirectional data flows between Dynamics 365 and other business applications • Handle data imports, updates, migrations, quality issues, monitoring, and synchronization failures • Manage Dynamics solutions and deployments across development, test, and production environments • Manage source control, testing and UAT, releases, rollback, monitoring, and production validation • Work directly with business users to understand problems, clarify requirements, and translate business needs into configuration or development changes • Collaborate with Product, Engineering, business systems architecture, and external implementation resources • Maintain accountability for CRM platform outcomes • Maintain documentation for configurations, automations, integrations, customizations, and support processes • Identify opportunities to improve usability, automation, reliability, performance, and business workflows • Report to the VP of Software Engineering • Perform other duties as assigned • Maintain quality work that exemplifies and promotes the company's values

🎯 Requirements

• 5+ years of hands-on experience with Microsoft Dynamics 365 or Dynamics CRM • Meaningful administration, development, and production ownership experience • Strong experience with Dynamics 365 Customer Engagement and Microsoft Dataverse, including configuration, security, solutions, and Power Automate • Experience with JavaScript in Dynamics 365 • Experience with C# plugins or other Dataverse server-side development • Experience with REST APIs or Dataverse Web API • Experience with system integrations, data synchronization, solution deployments, and application lifecycle management across environments • Strong production troubleshooting and problem-solving skills • Ability to evaluate information from multiple sources and turn ambiguous issues into clear, addressable work • Ability to gather and clarify requirements with business stakeholders • Ability to communicate with technical and nontechnical partners • Ability to independently manage multiple support and development priorities • Strong verbal and written communication skills • Customer-service mindset • A bachelor's degree in a related field, technical training, or equivalent practical experience • High level of customer service • Must reside in one of the listed eligible U.S. states • Access to high-speed internet • Ability to connect the workstation directly to a router or modem using an Ethernet connection while working remotely

🏖️ Benefits

• Competitive medical, dental, and vision benefits for employees and their families • Company-funded HSAs • Pre- and post-tax 401(k) plans with company match up to 5% • Life insurance • Accident insurance • Pet insurance • Monday–Friday schedule • Generous vacation policy • Life Balance Reimbursement Plan • Volunteer program supporting community organizations • Professional growth opportunities • Work-life balance support

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