Consumer Relations Analyst II

🕒 September 16

🐊 Florida – Remote

🐊 Florida – Remote

💵 $55k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

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Flowers Foods & Subsidiaries

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1919

📦 Logistics

🍽️ Food & Beverage

🏭 Manufacturing

💰 Post-IPO Debt on 2021-03

Logistics • Food & Beverage • Manufacturing

Flowers Foods & Subsidiaries is a company that specializes in the production and distribution of bakery products. With a diverse workforce, it offers a range of career opportunities and training in areas such as production, management, and sales. Flowers Foods is committed to creating an excellent working environment, providing competitive salaries and benefits, and fostering a culture of inclusion within its independent subsidiaries.

📋 Description

• Handle consumer contacts from initiation through investigation, documentation, and closure across corporate and plant levels • Communicate with consumers by phone, letters, and email • Provide leadership direction on consumer issues and possible product liability • Oversee the consumer 1-800 number • Maintain the Emplifi Consumer Database, including issue entry, report generation, and recommendations for updates and improvements • Serve as primary liaison between consumers and sales, manufacturing, quality control, customer service, risk management, corporate, and plant personnel • Implement and follow Consumer Relations guidelines and policies • Manage daily operation, recovery planning, updates, improvements, and integrity of the Emplifi Consumer Database • Ensure timely, friendly, and effective responses using company-approved communications • Assist plant concern coordinators with treatment, entry, and closure of concerns • Monitor consumer issues, trends, product responses, and best practices • Develop tracking reports by plant, product, and complaint type • Test and evaluate database releases and upgrades and recommend enhancements • Verify and process product reimbursement claims • Work with insurance and risk management on product liability issues • Communicate consumer responses through established channels • Train internal and temporary personnel on system capabilities when necessary • Perform other duties as directed and comply with company operating policies

🎯 Requirements

• Five or more years of experience in consumer foods industry • Effective and diplomatic written and oral communication skills • Maturity, stability, and judgment in dealing with difficult situations involving consumers • Strong knowledge of consumer contact database systems, database reporting tools, and personal computer operations • Intermediate to advanced software skills, including Excel, Word, Lotus Notes, and PowerPoint • SAP preferred • Analytical/problem-solving aptitude • Company product, procedures, and systems knowledge a plus • Bachelor’s degree in Marketing, Business, English, or Communications preferred; or equivalent years of experience • Compliance with company policies and procedures

🏖️ Benefits

• Comprehensive health and medical benefits • 401(k) Retirement savings plan • Professional growth and leadership training • Paid vacation, holidays, and parental leave • Competitive salary • Excellent total rewards package

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