Senior Principal Field Service Engineer

Job not on LinkedIn

🔥 0 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $88.9k - $116.7k / year

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Formfactor

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📚 Education

🎯 Recruiter

Consulting • Education • Recruitment

Formfactor is a product design school based in Russia that offers training programs for aspiring and experienced designers, including job-placement (employment guarantee) and skills-development tracks. The organization runs career consultations, skills assessments, tailored learning programs, and has a large community of designers. Their services are aimed at individuals seeking to start or advance a career in product design.

📋 Description

• Install, configure, qualify, maintain, troubleshoot, optimize, and support FormFactor semiconductor probe card systems, accessories, and related test interface products • Perform preventive and corrective maintenance at customer sites • Complete final system acceptance according to established procedures • Provide technical support through onsite visits, telephone, email, and remote diagnostic tools • Complete service reports, work orders, installation documentation, and field activity reports • Serve as primary technical contact for assigned customer accounts and strategic customer programs • Diagnose and resolve complex probe card performance, hardware, electrical, mechanical, and process-related issues • Lead onsite and remote troubleshooting and drive containment, corrective actions, and long-term solutions • Analyze field performance data and recommend product or process improvements • Support field investigations, product returns, reliability concerns, and new product introductions • Collaborate with Engineering, Manufacturing, Quality, Reliability, Program Management, Sales, Product Management, and Customer Support teams • Communicate technical findings, risks, corrective actions, and recovery plans • Provide technical guidance and mentorship to Field Service Engineers and support personnel • Conduct technical training for Field Service Engineers, customers, and end users • Contribute to service procedures, troubleshooting guides, and technical documentation • Ensure compliance with quality and safety requirements and escalate concerns when necessary

🎯 Requirements

• Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience • Microsoft Office 365 • Analytical problem solving • Detail-oriented • High reliability • Punctuality • Teamwork • Ability to work independently • Extensive domestic and international travel to customer sites • Compliance with company quality standards, service procedures, customer requirements, and applicable safety regulations

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability coverage • 401(k) with company match • Employee stock purchase plan (ESPP) • Paid time off • Quarterly profit-sharing bonuses • Flexible spending or savings accounts