Forward Deployed Engineer – Service Provider OSS/BSS Integration

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $160.8k - $214.1k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Field Service Engineer

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Serve as the two-way technical liaison between Service Provider and sovereign partners and Cisco's SSE product management and engineering organizations • Communicate technical findings, API constraints, delivery timelines, and platform roadmap trade-offs to partners • Bring partner OSS/BSS architecture, multi-tenancy requirements, business impact, and operational constraints into Cisco engineering and product discussions • Own complex escalations and multi-tenant integration challenges • Translate evolving requirements into API contracts, data models, and delivery plans • Implement and code middleware and integration solutions connecting partner systems with Cisco platforms • Lead technical integration engagements across ordering, onboarding, provisioning, identity, policy, billing, and reporting workflows • Design and validate multi-tenant identity and organizational models, including hierarchical tenants, RBAC/ABAC inheritance, precedence rules, and backward-compatible migrations • Design and validate REST APIs, OAuth2/token-federation flows, and safe, retryable, idempotent onboarding and provisioning workflows across Cisco Cloud Control and Secure Access APIs • Design event-driven and webhook integrations with pub/sub, retry/backoff, HMAC verification, stable schemas, and trigger-based automation • Partner with billing and platform engineering on usage metering, telemetry pipelines, billing-period rollups, and usage-to-invoice reconciliation • Define policy-as-code and configuration-management patterns • Build or specify workflow orchestration across independently versioned APIs, including correlation IDs and partial-failure recovery • Monitor integration readiness, configuration and policy consistency, regression testing, and repeat-incident prevention • Build engineering escalations with timelines, impact, reproduction steps, logs, and redacted configurations, and communicate outcomes to partners • Code and script integrations, diagnostics, health checks, automation, and environment reproduction using AI-assisted development best practices • Work globally across regions and time zones with Service Providers, sovereign partners, product management, and distributed engineering teams

🎯 Requirements

• 7+ years of experience in security, cloud platform engineering, or integration roles with direct customer or partner ownership • Practical experience with REST API design, OAuth2/token-based authentication, and webhook or event-driven integration patterns • Experience with multi-tenant identity and organizational data modeling and RBAC/ABAC design • Hands-on software development, scripting, or middleware integration experience • Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Information Technology, or a related technical field, or equivalent practical experience • Preferred: Experience integrating with Service Provider OSS/BSS systems • Preferred: Experience supporting large Service Provider, sovereign, or telecommunications accounts • Preferred: Exposure to usage-based or MSLA billing models and metering or stream-processing pipelines such as Kafka or EventBridge • Preferred: Experience with API-driven workflow orchestration, durable execution, or saga-pattern implementations • Preferred: Experience with observability platforms such as Grafana, Loki, Prometheus, or similar • Preferred: Experience with cloud infrastructure, multi-tenant resource pooling, capacity planning, or cloud cost optimization • Preferred: Experience using AI-assisted development tools • Preferred: Prior experience managing Cisco on-premises and cloud security products in production partner environments

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • Paid employee birthday day off • Paid year-end holiday shutdown • 4 paid personal wellness days • 16 days of paid vacation per full calendar year for non-exempt employees • Flexible vacation time off with no defined limit for eligible exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward annually • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles • Performance-based incentive pay for sales-plan employees