Enterprise Program Manager

🕒 August 26

❄️ Minnesota – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 18%

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Logo of FORTÉ

FORTÉ

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

💼 Consulting

B2B • Enterprise • Consulting

FORTÉ is a global audio-visual (AV) systems integrator and collaboration solutions provider that designs, installs, and supports AV and unified collaboration technologies for workplaces, education, government, broadcast, and other large spaces. Formerly AVI Systems, FORTÉ delivers pre-engineered meeting room solutions (Velocity), custom AV design for boardrooms, control rooms, lecture halls, and large venues, and offers managed services, professional services, program management and global delivery in 50+ countries. The company is a Microsoft partner and emphasizes secure, scalable, enterprise-grade collaboration, rapid deployment, and long-term support for multinational customers.

📋 Description

• Ensure a consistent experience for enterprise customers as FORTÉ delivers its portfolio of services directly and through trusted partnerships, including the Global Presence Alliance • Ensure consistency in communications and adherence to customer and FORTÉ standards • Ensure billing, documentation, tracking and other correspondence are delivered to customers accurately, on time and in mutually agreed formats • Partner with the enterprise sales representative as a primary customer point of contact • Lead the accumulation of KPIs and other key customer data during Quarterly Business Reviews and other customer touchpoints

🎯 Requirements

• Previous experience in project management of AV, Digital Signage, Unified Communications or Building Technology projects • Program Management preferred • Experience leading a team • Ability to interpret engineering schematics and communicate design intent to customers and team members • PMP Certification preferred • Industry certifications are a plus: CTS AVIXA, ITIL

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