Professional Services Engineer

🕒 September 6

🌲 North Carolina – Remote

infoinfo

💵 $166k - $203k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👷🏻‍♀️ Engineer

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Logo of Fortinet

Fortinet

10,000+ employees

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

💰 $6.5M Series B on 2005-01

Cybersecurity • SaaS • B2B

Fortinet is a leading provider of cybersecurity solutions, focusing on securing networks, applications, and data across various environments. The company offers a comprehensive platform that includes advanced threat protection, secure access service edge (SASE), and networking solutions, all integrated into a single point of management. With a commitment to innovation and efficiency, Fortinet serves a wide range of industries, securing over 700,000 enterprise customers and government organizations globally.

📋 Description

• Assist client staff with day-to-day Fortinet product operation and support • Develop methods of procedure (MOPs) for migrations, upgrades, and updates • Develop test plans and test new features and/or releases • Verify configurations and implement best practices • Perform interoperability evaluations of devices interacting with Fortinet products • Provide training and knowledge transfer to client staff • Develop and maintain core competency on Fortinet products and technologies • Resolve and/or escalate issues in a timely fashion • Work with the end user to define specific daily activities throughout the agreement

🎯 Requirements

• 7+ Years experience in LAN/WAN /Internet consulting, support and/or administration • 5+ Years experience with Network Security Products • 2+ Years experience with Fortinet products • Experience working as a Professional Services Consultant/ Engineer a plus • Solid understanding of security and networking principals and technologies • Knowledge of Network Security Infrastructure – Switching, Routing, Load Balancing, WiFi • Knowledge of Security systems – Firewall, IPS, VPN, Antivirus, AntiSpam, Web Filtering, Application Control • Excellent troubleshooting skills • Outstanding oral communication and presentation skills • Experience working independently and in a team-oriented, collaborative environment • Ability to manage shifting priorities, demands and timelines through analytical and problem-solving capabilities • Ability to react to project adjustments and alterations promptly and efficiently • Flexibility during times of change • Ability to elicit cooperation from upper management, clients, and other departments • Ability to bring projects to successful completion through political sensitivity • Strong commitment and self-driven approach • Able to travel as needed • Bachelor's Degree in Computer Science, Software Engineering or related work related experience • Must be authorized to work in the U.S. without sponsorship

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) • 11 paid holidays • Vacation time • Sick time • Comprehensive leave program • Equity program • Bonus eligibility reviewed at hire and annually at the Company’s discretion • Supportive work environment • Competitive Total Rewards package

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