Global Flagship Accounts Manager

Job not on LinkedIn

🔥 2 minutes ago

🤠 Texas – Remote

infoinfo

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

Where this job comes from

Posted on Fortive's careers page, not through a job board

First seen by Remote Rocketship 2 minutes ago

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Logo of Fortive

Fortive

10,000+ employees

Founded 2016

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

💰 Post-IPO Equity on 2020-03

Healthcare • Manufacturing • Logistics

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Serve as the primary point of contact for assigned customer accounts • Build trusted relationships with key stakeholders and decision-makers • Conduct regular business reviews to understand customer objectives, challenges, and growth opportunities • Develop and execute account plans supporting customer retention, expansion, and long-term success • Drive renewals and identify upsell and cross-sell opportunities across software solutions, subscriptions, and professional services • Meet or exceed revenue, retention, and growth targets through proactive pipeline management • Monitor customer health and proactively address satisfaction or retention risks • Collaborate with Customer Success and Support teams to resolve issues and ensure positive customer experiences • Educate customers on industry trends, best practices, and new product capabilities • Maintain accurate sales forecasts, pipeline activity, customer records, and account plans in CRM systems • Partner with Product, Marketing, Solution Engineering, Professional Services, Legal, and Finance teams • Gather and communicate customer feedback, market insights, and product enhancement requests

🎯 Requirements

• 5+ years of account management or customer growth experience in a SaaS organization • Experience managing enterprise or strategic customer accounts • Experience managing customer contracts, renewals, and commercial discussions • Experience driving account expansion through upselling and cross-selling initiatives • Experience navigating complex sales cycles, procurement processes, and contract negotiations • Proven ability to meet or exceed revenue, renewal, retention, or growth targets • Experience using CRM systems such as Salesforce, HubSpot, or similar platforms • Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent professional experience (preferred) • Experience collaborating across Customer Success, Product, Professional Services, and Sales organizations • Strong analytical skills with the ability to interpret customer data, usage metrics, and business performance indicators • Familiarity with customer success methodologies and account planning frameworks • Strong consultative selling, relationship management, and negotiation skills • Excellent verbal, written, and presentation communication skills

🏖️ Benefits

• Personal development resources, coaching, and support through Accruent’s “Grow Without Limits” program • Opportunities to explore new skills and opportunities in and out of the office • Equal opportunity employer • Reasonable accommodations for applicants with disabilities

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