Account Service Manager, Advisory

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $59.1k - $88.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Guardian Life

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1860

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

💰 Non Equity Assistance on 2016-08

Healthcare • Consulting • Food & Beverage

Guardian Life is a comprehensive insurance provider offering a wide range of insurance products and services. Founded 160 years ago, the company has grown to serve over 12 million people daily. Guardian Life specializes in various insurance plans, including life, disability, dental, vision, accident, critical illness, and hospital indemnity insurance. The company also provides workforce solutions such as group benefits, absence management, paid leave, and benefits technology. Furthermore, Guardian Life offers investment services, annuities, and retirement plans, supported by financial professionals. The firm is committed to social responsibility, equity, and inclusion, partnering with organizations to foster well-being and financial health. With a strong network and deep industry experience, Guardian Life continues to be a reliable partner in protecting individuals and families while preparing them for the future.

📋 Description

• Serve as the primary point of contact for assigned Advisory Brokers and clients • Deliver a high-quality service experience • Manage end-to-end investigation, resolution, and communication for customer inquiries and service issues • Build and maintain relationships with brokers, clients, Client Executives, and internal business partners • Monitor account activity, identify potential issues, and implement solutions to maintain account integrity • Educate clients and brokers on Guardian products, processes, policies, procedures, and self-service tools • Identify service trends and lead proactive outreach and action plans supporting client goals and customer experience • Report to the appropriate Field Services leadership team within the Group Benefits organization

🎯 Requirements

• Bachelor's degree or equivalent work experience • Minimum of 3 years of experience in an Account Service Manager, Account Management or Client Services at Guardian • Experience working directly with clients and/or broker partners in a customer-facing environment • Strong knowledge of Guardian products, services, and service processes • Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint • Strong problem-solving, communication, and relationship management skills • Experience supporting employee benefits, insurance, or financial services clients (preferred) • Demonstrated ability to manage complex service inquiries and issue resolution (preferred) • Experience partnering with multiple internal stakeholders to drive client outcomes (preferred) • Ability to analyze trends and identify proactive service opportunities (preferred) • Must be legally authorized to work in the United States without employer sponsorship/support now or in the future • Up to 10% travel may be required

🏖️ Benefits

• Skill-building opportunities • Leadership development • Philanthropic opportunities • Contemporary, supportive, flexible, and inclusive benefits and resources • Benefits for full-time eligible employees