Implementation Engineer

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $55k - $75k / year

⏰ Full Time

🟢 Junior

🛠️ Implementation Specialist

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fortress Information Security

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🔒 Cybersecurity

🏛️ Government

🤖 Artificial Intelligence

💰 $125M Series C - Fortress Information Security on 2022-04

Cybersecurity • Government • Artificial Intelligence

Fortress Information Security is an AI-powered cybersecurity company that defends critical infrastructure, government agencies, and their supply chains against cyber threats and mission risk. The firm focuses on threat intelligence, vulnerability management, vendor and third‑party risk management (TPRM), supply chain and product cyber supply chain security (C-SCRM), SBOMs, and protecting public sector and critical infrastructure clients.

📋 Description

• Support end users during implementation, configuration, and troubleshooting of software solutions. • Implement and provide ongoing support for the Fortress Platform. • Perform User Acceptance Testing for new releases and deploy releases to all environments. • Coordinate with software architects, project leaders, external customers, and senior management to implement and support information security solutions. • Act as the initial point of contact for application- and system-related concerns from clients and employees. • Develop training materials, customize solutions, and advise management on best practices for system implementation and support. • Lead testing and evaluation of new features before deployment. • Guide the implementation process using advanced technical expertise. • Diagnose and resolve complex software and system issues affecting platform functionality and security. • Communicate technical concepts and solutions to end users, colleagues, and senior management. • Manage escalations and leverage internal resources to resolve issues. • Perform other duties as assigned.

🎯 Requirements

• 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company's products and services. • Professional written and interpersonal skills are essential when communicating with customers and clients. • Ability to prioritize and manage several milestones and projects efficiently. • Ability to learn complex software and quickly pick up new technologies. • Persist through difficult problems and independently discover solutions; know when it is most efficient to ask for help and be willing to do so. • Self-motivated, resourcefulness and problem-solving aptitude. • Ability to successfully interface with both internal and external clients. • Accept constructive criticism and customer feedback regarding their experience with software or IT services. • Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs. • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution. • Excellent written and verbal communication skills. • Professional documentation, presentation, and planning skills. • Excellent time management skills and proven ability to multi-task competing priorities. • Technical background preferred. • Customer service background preferred. • Experience with helpdesk software such as Zendesk or Atlassian service desk is a plus. • Advanced certifications such as CompTIA A+ or Security+ are highly desirable. • A Bachelor's degree in Information Technology, Computer Science, or a closely related field is required. • For positions located in the US, conditional-offer drug testing applies.

🏖️ Benefits

• Remote and Hybrid working environment • Competitive pay structure • Medical, dental, vision plans with employees covered up to 90% with highly progressive options for dependents and families • Company paid life, short- and long-term disability insurance • Employee Assistance Program • 401(k) match • Flexible Paid Time Off • Parental Leave • Access to thousands of Learning & Development courses that range from mental health and wellbeing, stress, and time management to an array of technical and business-related courses • Professional growth opportunities through succession planning, up-skilling, and certifications • Tuition and certification reimbursement • Employee Referral Programs • Company Sponsored Events