Implementation Specialist

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

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Suvoda

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 $40M Venture Round on 2019-12

Healthcare • Logistics • Consulting

Suvoda is a company specializing in delivering cutting-edge software solutions for managing complex clinical trials. It offers a single platform with products such as eConsent, Interactive Response Technology (IRT), electronic Clinical Outcome Assessment (eCOA), and ePatient, designed to streamline and enhance the efficiency of life-sustaining clinical studies, especially those in therapeutic areas like oncology and rare diseases. With their technology, they aim to provide full command over time-sensitive patient interactions and assist clinical trials in handling infinite variables and constant changes, ensuring high standards and effective patient consent management across various age groups to improve trial outcomes. Suvoda emphasizes collaboration with clients throughout the lifespan of a trial to maintain quality and success.

📋 Description

• Review and interpret global customer documentation related to study activities, including contracts, budgets, amendments, ICFs, and templates • Identify quality risks and needs to pursue a best-in-class customer, site, and patient experience • Extract and configure customer data into applicable study activities from source documents • Collaborate with business partners to verify interpretation of study requirements • Follow auditing and monitoring checklists and procedures • Meet internal KPIs and customer-driven SLAs • Participate in internal and external calls about study implementation and complex configuration issues; consult with customers and Client Delivery colleagues to resolve issues • Contribute to internal process documents ensuring consistent, best-practice study configurations • Partner with Product and IT teams to identify platform enhancements • Support Client Delivery in maintaining positive customer relationships • Perform other duties and special projects as needed

🎯 Requirements

• At least 1 year of previous experience in the pharmaceutical or CRO industry, with contract management-related experience preferred • Experience with Microsoft Word and Excel required • Strong attention to detail required • Ability to dissect key elements of clinical trial financial documents and identify payable activities • Ability to handle high volume in a fast-paced environment • Excellent writing skills • Mindset of quality and risk mitigation in pursuit of the best client, site, and patient experience required • Excellent analytical, organizational, communication, and interpersonal skills • Exceptional time management skills to support shifting priorities and key client deliverables

🏖️ Benefits

• Equal Employment Opportunity policy; no discrimination on the basis of any protected group status under applicable law