Senior eCommerce Account Manager

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Forward Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🍽️ Food & Beverage

🏗️ Construction

Consulting • Food & Beverage • Construction

Forward Solutions is an outsourced sales and marketing company that provides expert sales, data, and marketing solutions across various industries. With a team of over 450 trained sales experts, Forward Solutions leverages data-driven strategies and cutting-edge technology to help businesses achieve rapid growth. Their offerings include comprehensive HR solutions, digital marketing services, and advanced data analytics, all designed to empower clients and enhance customer value.

📋 Description

• Own the P&L, sales performance, profitability, and overall business strategy for a portfolio of high-value client accounts • Develop and execute annual and quarterly business plans to drive revenue growth and market share expansion • Serve as the primary strategic advisor to clients and provide data-driven business solutions • Build executive-level relationships with client stakeholders and retail partners • Identify new business opportunities within existing accounts and through new client development • Manage Amazon Vendor Central, Seller Central, Walmart Marketplace, Wayfair, and other e-commerce platforms • Develop pricing, promotional, assortment, and content strategies • Monitor business metrics, market trends, competitive activity, and category performance • Lead retailer negotiations, promotional planning, forecasting, and inventory management • Oversee content optimization and digital shelf management • Lead client business reviews, quarterly planning sessions, and executive presentations • Collaborate with merchandising, content, marketing, operations, analytics, and retailer support teams • Mentor junior account managers and contribute to team development • Recommend and implement process improvements • Analyze sales trends, profitability, inventory levels, and performance metrics • Develop executive-level reporting, KPI dashboards, and business reviews • Use data and insights to influence client strategies and identify continuous improvement opportunities

🎯 Requirements

• Bachelor's degree in Business, Marketing, Finance, Analytics, Statistics, Computer Science, or related field • 5+ years of e-commerce account management experience • 5+ years of Amazon Vendor Central and/or Seller Central experience required • Demonstrated success managing large or strategic client accounts and driving revenue growth • Experience with Walmart.com, Wayfair, Target Plus, Home Depot, Lowe's, Overstock, or other major online marketplaces preferred • Strong understanding of digital marketing, e-commerce merchandising, content strategy, and online retail operations • Prior experience leading client business reviews and executive presentations • Strong strategic thinking and business planning capabilities • Ability to manage complex client relationships and influence decision-makers • Excellent presentation, communication, and negotiation skills • Strong financial acumen with account profitability and P&L experience • Advanced analytical skills and ability to translate data into actionable recommendations • Exceptional organizational and project management skills • Ability to thrive in a fast-paced, entrepreneurial environment • Advanced proficiency in Microsoft Excel and Microsoft Office Suite • Self-motivated with a strong sense of ownership and accountability

🏖️ Benefits

• Competitive compensation • Incentive compensation program • Comprehensive medical, dental, and vision benefits • 401(k) with company match • PTO and paid holidays • Voluntary life and disability insurance • Flexible remote work environment • Career growth and advancement opportunities • Opportunity to grow into leadership and expanded account responsibilities