Enterprise Account Partner

🔥 0 minutes ago

🌵 Arizona, California, +28 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Fourth

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏨 Hospitality

💼 Consulting

📦 Logistics

💰 Series unknown on 2015-07

Hospitality • Consulting • Logistics

Fourth is a global software-as-a-service (SaaS) company providing end-to-end restaurant and hospitality management solutions. Its product suite includes workforce management with predictive scheduling and labor optimization, demand forecasting, inventory and recipe management, procurement, HR, benefits and payroll, and real-time data & insights. With around 25 years of experience, multiple global offices, and hundreds of employees, Fourth focuses on helping hospitality operators reduce costs, improve compliance, and make data-driven decisions.

📋 Description

• Independently own the Executive Account Partner mandate across a $9–12M ARR book of enterprise restaurant and hospitality accounts • Establish and maintain VP- and C-suite-level relationships as the trusted senior point of contact • Own account strategy, adoption maturity, and roadmap alignment across the portfolio • Monitor adoption across every customer location and create targeted gap-closure plans • Own customer communication throughout escalations while Support and Professional Services deliver fixes • Conduct Executive Business Reviews and translate product usage into measurable business outcomes • Drive Gross Revenue Retention and partner with the commercial team on contracts, signings, and renewals • Identify expansion opportunities and collaborate on recommended strategy • Lead recovery strategies for at-risk relationships • Drive product adoption and articulate value to operations stakeholders • Diagnose cross-product adoption and configuration problems across HotSchedules and MacromatiX • Identify suboptimal FTP/API and HotSchedules/MacromatiX-to-iQ data-flow setups and engage specialists as needed • Orchestrate concurrent product rollouts, adoption strategies, and integration architecture workstreams • Own the account throughout the customer lifecycle, including implementation engagement • Partner with Professional Services on implementations and at-risk delivery • Collaborate with Support on urgent escalations and use ticket-volume patterns to inform adoption plans • Represent customer needs to Product and leadership teams • Maintain executive presence through regular onsite customer visits

🎯 Requirements

• 5+ years in customer success, account management, or a related client-facing role in SaaS • Enterprise restaurant or hospitality industry experience strongly preferred • Proven independent ownership of enterprise accounts with a track record of driving retention and expansion outcomes • Established credibility engaging C-level executives on strategic value; operating fluency in the customer's business • Advanced product depth across workforce management, scheduling, or inventory management platforms with strong troubleshooting instinct • Experience working cross-functionally across Sales, Product, Support, and Professional Services • Proficiency using AI tools, including Claude, to accelerate workflows • Comfort speaking to AI-powered product capabilities with enterprise customers • Experience with Salesforce, Microsoft 365, and API-based integration concepts • Ability to travel approximately 25% domestically to customer locations • Must live in one of the permitted states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Mississippi, North Carolina, Nebraska, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, or Washington

🏖️ Benefits

• Unlimited PTO • Medical, Dental, Vision Insurance • 401k Match • Parental Leave • Laptop and equipment • Fully remote employment