Operations Manager I

🔥 0 minutes ago

🌶️ New Mexico – Remote

🌶️ New Mexico – Remote

⏰ Full Time

🟢 Junior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Franklin Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

⚡ Energy

💼 Consulting

☁️ SaaS

💰 Private equity on 2024-03

Energy • Consulting • SaaS

Franklin Energy is a clean energy solutions firm that helps utilities, state energy offices, contractors, and large commercial & industrial clients design, deliver, and scale energy programs and clean-energy projects. They offer strategic consulting, turnkey program delivery, product solutions, and design/build services for energy efficiency, solar PV, battery storage, EV charging, and electrification. Franklin also develops and licenses software and digital tools (NGAGE, Snugg Pro, PRAXIS, NEXUS, Smart Commerce) for program management, home energy assessments, C&I project workflows, behavioral engagement, and online commerce. The company emphasizes equitable participation, measurable savings, and integrates customer insights, field operations, and stakeholder collaboration; their reported 2025 results include 3. 7M customers served, $38. 2M in low-income incentives delivered, 1,900+ clients, and 30+ years of experience.

📋 Description

• Manage and lead the Operations team, including Operations Analysts, Field Operations Auditors, Project Specialists, and Project Coordinators • Support delivery of operations team goals toward program and portfolio Key Performance Indicators • Support and deliver payment reviews, application intake, customer service calls, and operations team scheduling • Perform program/project forecasting, tracking, invoicing, and reporting • Oversee weekly and monthly departmental/program reporting • Identify process improvement opportunities to improve customer/client satisfaction • Work with internal functional and program teams on process and quality assurance projects • Maintain current and accessible documentation for contracts, SOWs, Cost Allocation Agreements, KPIs, and related materials on SharePoint • Support financial, legal, and budget tracking responsibilities related to portfolio program compliance • Manage and track compliance requirements for contracts, addendums, proposals, and subcontracts • Complete special ad-hoc projects and reporting for program and department leadership • Act as a technical resource/consultant to develop systems, processes, and process improvements • Manage operations team staffing, budgets, goals, and productivity; provide analysis, solutions, and recommendations to the Operations Manager and Regional Director • Coordinate internal support team efforts across the portfolio, including reporting, meetings, leadership coordination, training, and events • Coordinate portfolio resource sharing inside and outside the portfolio • Support reporting needs of portfolio, program, and business internal customers

🎯 Requirements

• Bachelor’s degree in Business, Finance, Engineering or related field from an accredited college or university • Previous operations experience including thorough understanding of energy efficiency or demand response program operations and processes • 1–3 years of progressive team management experience including managing and directing the work of direct reports and teams (preferred) • Ability to maintain confidentiality • Ability to analyze financial data and prepare financial reports and statements • Ability to analyze program performance data and reports • Proficient in data analysis and programmatic database management, ticketing, reporting, and dashboards • Data entry skills in entering, tracking, maintaining, and querying databases • Ability to communicate effectively both verbally and in writing • Ability to communicate to customers, clients, employees, and supervisor effectively • Ability to analyze and interpret data and solve practical program problems • Knowledge of mathematical concepts such as fractions, percentages, and ratios • Proficient in Microsoft Office, Word, PowerPoint, Excel, Visio • Ability to identify and resolve project, program, or application issues with customers, clients, trade allies, and internal stakeholders • Reliable transportation • Valid driver’s license • Willingness to travel more than 60%