Outreach Manager II

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $92k - $102k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Franklin Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

⚡ Energy

💼 Consulting

☁️ SaaS

💰 Private equity on 2024-03

Energy • Consulting • SaaS

Franklin Energy is a clean energy solutions firm that helps utilities, state energy offices, contractors, and large commercial & industrial clients design, deliver, and scale energy programs and clean-energy projects. They offer strategic consulting, turnkey program delivery, product solutions, and design/build services for energy efficiency, solar PV, battery storage, EV charging, and electrification. Franklin also develops and licenses software and digital tools (NGAGE, Snugg Pro, PRAXIS, NEXUS, Smart Commerce) for program management, home energy assessments, C&I project workflows, behavioral engagement, and online commerce. The company emphasizes equitable participation, measurable savings, and integrates customer insights, field operations, and stakeholder collaboration; their reported 2025 results include 3. 7M customers served, $38. 2M in low-income incentives delivered, 1,900+ clients, and 30+ years of experience.

📋 Description

• Provide management and leadership to Energy Advisors, Outreach Specialists, and Energy Engineers assigned to energy efficiency programs • Provide energy advice and coordination services for customers • Identify energy-efficiency opportunities and introduce prescriptive and custom incentive measures • Supervise, mentor, interview, recommend for hire, train, coach, assign, and direct Outreach team employees • Conduct performance reviews and reward or discipline employees as necessary • Maintain productivity standards and goals for property assessment, production installation, and customer service • Improve customer service quality through process evaluation, service metrics, monitoring, analysis, and implementation of changes • Coordinate with Technology to diagnose software problems and guide corrective actions and enhancements • Research, organize, summarize, and analyze data for special projects • Develop and implement data-gathering, management, and quality-control procedures • Prepare status reports on outreach progress and results • Help develop, enhance, and maintain information systems supporting program operations reporting • Develop and monitor team structure to achieve monthly, quarterly, and annual goals • Manage operational and department budgets, budget monitoring, and strategic planning • Oversee and perform daily outreach duties • Establish program vision, direction, customer goals, and outreach opportunities across different states and user groups • Evaluate and strengthen processes to achieve participation and revenue goals • Coordinate and review external communications with clients for brand, editing, and consistency • Collaborate with Client Marketing on PR and marketing opportunities • Maintain positive professional relationships with clients, staff, customers, and the general public

🎯 Requirements

• Bachelor’s degree from an accredited college or university or equivalent experience • Technical school degree combined with demonstrated experience in the electric/gas utility field will be considered • 5+ years of experience within customer outreach/sales • Previous experience performing customer outreach initiatives with an energy efficiency program • Previous experience managing staff performing proactive customer outreach activities • Strong customer service and communication skills • Ability to handle a wide work variety and work in a fast-paced environment • Detail-oriented, organized, self-starter, and ability to prioritize workload • Ability to identify and resolve project application issues with customers and trade allies • Proficient in Microsoft Office, specifically Word, Excel and Outlook • Strong data entry skills in tracking systems/databases • Ability to communicate effectively verbally and in writing with customers, clients and employees • Ability to analyze and interpret data and solve practical problems • Knowledge of mathematical concepts such as fractions, percentages and ratios • Committed to diversity and inclusion • Reliable transportation • Valid driver’s license • Willingness to travel up to 40%

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Retirement benefits • Paid time off • Paid holidays • Other company-sponsored benefits and programs