Product Operations Specialist

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $77k - $101k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚡️ Product Operations

👻 Ghost score 0%

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FranklinCovey

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

We give strategy the human edge™.

📋 Description

• Support the monthly release cycle end to end, including the calendar, internal and external release notes, publication and partner communications • Uphold the launch readiness standard so support, customer success and field teams are prepared before releases ship • Coordinate course and content launches with the Content team, including readiness checks and help content • Track post-launch follow-through, confirm what shipped, capture outcomes and route follow-ups • Administer localization workflows, including translation platform administration, string approvals, translator onboarding and release timing across languages • Coordinate localized launches and announcements • Maintain the shared cross-team issue board through first review, prioritization, routing, investigation notes, escalation and board-health management • Contribute to customer-facing and internal product documentation; publish help articles ahead of launch and retire stale content • Serve as a first line of contact for support and customer success questions • Participate in recurring partner forums across support, customer success, sales, marketing, consultant and international administrator groups • Manage launch communications and question routing, turning recurring answers into documentation • Facilitate pre-launch enablement through sessions, walkthroughs and reference materials • Keep demonstration and training environments current and reliable • Contribute to product operations planning by proposing initiatives, documenting commitments, maintaining the portfolio and reporting progress • Support portfolio and backlog hygiene across product work-management tools • Establish and track operating metrics, maintain baseline data and summarize realized impact • Identify time-consuming processes, propose improvements and support implementation • Apply AI to routine work such as triage assistance, release-note and help-article drafts and recurring reporting; measure and report savings • Work daily with customer support, customer success, sales, marketing, content and localization teams • Report to the Senior Product Manager

🎯 Requirements

• Bachelor's degree or equivalent practical experience • 2+ years in product operations, product support, release or program management, or a comparable cross-functional operations role in a software or platform organization • Experience writing customer-facing product documentation such as release notes or knowledge base articles • Ownership of a recurring release or launch process spanning multiple teams, including its communications • Fluency with product and work-management tooling (Asana, Jira, Zendesk, ProductBoard or equivalents) • Hands-on use of AI tools to automate recurring operational work, and judgment about what should not be automated • Localization or translation management (Transifex, Smartling, Phrase or equivalent) • Experience in a SaaS or platform company serving enterprise customers • Coordination-level experience with enterprise integrations such as HRIS, single sign-on or SCORM • Experience standing up a product operations function, or a new operational process, from scratch • Reporting and dashboard tools • Coaching teammates without formal management authority • Clear written and verbal communication with technical and non-technical audiences

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • HSA • Employee stock purchasing program • 401(k) • Paid time off • Holiday pay • Occasional team or on-site planning travel (<10%)

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