Vice President – HELOC Servicing Program

🕒 September 17

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Vice President

👻 Ghost score 23%

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Freedom Mortgage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💸 Finance

🏠 Real Estate

👥 B2C

💰 $500M Debt Financing - Freedom Mortgage on 2025-08

Finance • Real Estate • B2C

Freedom Mortgage is a U. S. -based residential mortgage lender and servicer that provides home loan products and related services to consumers. The company offers purchase and refinance mortgages (VA, FHA, USDA, and conventional), HELOCs, fixed- and adjustable-rate terms, cash-out and streamline refinances, online account management and payment tools, and customer support including loan advisors. Freedom Mortgage focuses on consumer (B2C) mortgage origination and servicing for homebuyers and homeowners.

📋 Description

• Provide end-to-end program leadership and governance for HELOC servicing across the servicing lifecycle • Serve as the business lead for the HELOC servicing program and coordinate across functional areas • Maintain an integrated view of HELOC requirements, business decisions, dependencies, risks, readiness, and performance • Partner with Technology, Product, Compliance, Risk, Legal, Finance, and Operations to define requirements, resolve decisions, and implement servicing solutions • Establish and maintain the HELOC servicing operating model, including ownership, business rules, handoffs, escalation paths, governance, metrics, and reporting • Drive continuous improvement and coordinate servicing enhancements, product changes, system changes, and new requirements • Coordinate development and maintenance of HELOC policies, procedures, operational documentation, and business controls • Lead organizational and operational readiness, including staffing/resource planning, communications, training, change management, and transition activities • Serve as the primary cross-functional business liaison with vendors, strategic partners, and key stakeholders • Coordinate servicing capabilities including loan boarding, conversions, transfers, account servicing, payments, ACH, cash management, payoffs, paydowns, rates, billing, escrow, customer care, digital servicing, delinquency, loss mitigation, default, charge-offs, reporting, and controls • Perform special projects or strategic initiatives as assigned • Provide guidance and share HELOC servicing best practices • May supervise team members supporting the HELOC servicing governance program and provide cross-functional leadership across the organization

🎯 Requirements

• Minimum 10 years of mortgage/consumer loan servicing experience • At least 5 years of direct HELOC servicing leadership experience • Demonstrated leadership across multiple servicing functions • Comprehensive knowledge of HELOC products and the end-to-end servicing lifecycle • Strong knowledge of mortgage servicing operations, regulatory requirements, investor guidelines, business controls, and industry practices applicable to HELOC servicing • Experience leading complex, cross-functional initiatives involving Operations, Technology, Product, Compliance, Risk, Legal, Finance, and external business partners • Experience supporting servicing system implementations, conversions, portfolio acquisitions, and servicing transfers • Ability to manage multiple priorities, dependencies, risks, and critical deadlines • Strong analytical, problem-solving, organizational, and decision-making skills • Ability to translate business and regulatory requirements into operational processes and controls • Excellent verbal, written, presentation, and executive communication skills • Strong facilitation and relationship-management skills • Experience supporting operational readiness and change, including procedures, training, knowledge transfer, and change management • Experience with ICE MSP (formerly Black Knight MSP) and HELOC/consumer servicing functionality strongly preferred • Experience supporting diverse HELOC products, portfolios, and servicing relationships preferred • High School diploma or equivalent is required • Bachelor's degree in Business Administration, Finance, Accounting, or a related field preferred • None required for certificates, licenses, or registrations

🏖️ Benefits

• Remote work arrangement • Equal employment opportunity protections • Reasonable accommodation for disabilities

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