Automotive Sales BDC Manager

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🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $75k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

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Freedom Motors USA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1987

🚘 Automotive

🏭 Manufacturing

👥 B2C

Automotive • Manufacturing • B2C

Freedom Motors USA is a retail vehicle manufacturer and dealer specializing in rear-entry wheelchair-accessible SUVs and vans. Founded in 1987 and based in Battle Creek, MI, the company designs and builds its own ramps and accessibility technology in the USA, emphasizing hydraulic moving parts, super-wide 48" ramps, and construction methods that preserve OEM structural integrity and safety. Freedom Motors serves both retail customers (individuals and families) and commercial/NEMT operators, offering vehicle conversions, accessible SUVs and vans (including hybrid options), service support with an “open-sourced” repair approach, and financing options.

📋 Description

• Recruit, onboard, and develop BDC team members • Lead daily virtual stand-ups, weekly one-on-one coaching sessions, and monthly performance reviews • Monitor real-time call queues, live chat, and CRM pipelines • Manage remote scheduling, PTO, and shift coverage • Develop and execute video demo appointment strategies • Train BDC Mobility Advisors to pitch, schedule, and confirm live video walkthroughs • Coordinate with the VP of Sales and Sales Assistant on sales reporting • Manage video demo calendar capacity and specialist/videographer coverage • Track video demo appointment, conversion, and customer satisfaction metrics • Define, track, and report individual and team KPIs • Analyze performance data and implement process improvements • Implement performance improvement plans with HR • Present KPI scorecards and strategic insights to senior leadership • Develop and maintain sales and appointment-scheduling scripts • Review at least five recorded calls per BDC team member weekly • Score interactions using the company QA rubric • Update scripts quarterly based on product, conversion, and marketing changes • Ensure complete CRM logging for every customer touchpoint • Configure CRM workflows, lead routing, and task automation • Train team members in disability etiquette, person-first language, and sensitivity best practices • Develop mobility and funding resource guides • Establish escalation procedures for complex customer needs • Champion the company mission in team and customer interactions

🎯 Requirements

• Currently working as a Sales BDC Supervisor or Manager • 3+ years of experience in an automotive BDC, call center, or inside sales environment • Ability to lead and motivate a fully remote team toward consistent KPI attainment • Proficiency with automotive or mobility-focused CRM platforms • Exceptional communication skills with a warm, patient, consultative style for medically sensitive conversations • Experience scheduling and managing virtual appointments or video-based demos/consultations • Reliable high-speed internet • Professional, distraction-free remote workspace • Experience in adaptive equipment, home health, medical device, or disability services sales highly preferred • Familiarity with wheelchair-accessible vehicle conversions is a significant advantage • Experience delivering virtual demos via Zoom, Teams, or FaceTime in a sales or customer experience context highly preferred