Director, Payments & Financial Services

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

💸 Financial Planning and Analysis (FP&A)

👻 Ghost score 15%

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FreshBooks

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🤝 B2B

☁️ SaaS

💸 Finance

💰 $125M Debt Financing on 2022-08

B2B • SaaS • Finance

FreshBooks is a cloud-based accounting software service designed for small business owners. It offers an easy-to-use platform to manage invoices, expenses, time tracking, and payments. FreshBooks allows users to streamline their accounting processes and improve their financial operations through automation and cloud technology, making it a popular choice among entrepreneurs and freelancers.

📋 Description

• Run the Payments business day-to-day and deliver in-year P&L impact across Payments and Financial Services • Own weekly business reviews, monthly business reviews, monthly P&L reviews, and monthly KPI reporting with FP&A and Data & Analytics • Own TPV and revenue forecasts and drive actions against net revenue, TPV, and Payments-attached-user targets • Translate performance insights into executive-ready recommendations • Lead high-value initiatives including surcharging, repricing, AutoPay, Optimized Payments/interchange, BNPL, and embedded partner launches • Manage the Payments portfolio, prioritize initiatives, influence resource allocation, and hold cross-functional partners accountable • Own payouts, reconciliation, processor and payout workflows, and cost/error/support-reduction automation • Oversee 1099 operations, compliance reviews, PayFac sub-merchant controls, chargebacks, fraud, and merchant-default monitoring • Own vendor and partner onboarding and operational performance, including uptime, SLAs, security, and compliance • Manage the day-to-day Stripe relationship and support negotiations with BNPL providers, processors, and card networks • Own high-value customer strategy, strategic account pricing, repricing, and pricing guardrails • Partner across Product, Engineering, Marketing, Sales, Operations, Support, and Risk to drive outcomes • Chair Payments leadership forums and represent the business in cross-LOB and executive forums • Partner with Risk and Finance on risk strategy, guardrails, compliance reviews, and regulatory obligations • Track payments and fintech ecosystem changes and translate them into action and strategy • Own sub-12-month strategy and partner with the GM on annual and 2027 planning • Support positioning, PMM, GTM thesis, adjacent product expansion, business cases, ROI models, and post-launch accountability

🎯 Requirements

• 8+ years in payments, fintech, embedded finance, or SaaS financial services, including demonstrated commercial ownership — revenue, margin, pricing, or partner economics • Deep, hands-on understanding of processing and interchange, PayFac/sub-merchant models, BNPL, TPV and attach-rate dynamics, pricing, repricing, and margin management • Proven experience owning or delivering to a P&L, with strong financial and analytical acumen • Track record leading cross-functional execution across Product, Engineering, Marketing, Sales, Operations, Support, and Risk • Experience managing external partners, processors, or networks such as Stripe, card networks, or BNPL providers • Strong executive communication and influencing skills without direct authority • Comfortable operating strategically and tactically in a dynamic, fast-paced environment with a strong bias for execution • Bachelor's degree in Business, Finance, Economics, or a related field

🏖️ Benefits

• Comprehensive health and wellness benefits • Generous time off including a flexible vacation plan • Retirement savings program or pension plan matched to your local office • Stock options for every full-time employee • Parental leave and new parent support • Annual healthy living credit • Comprehensive medical and dental benefits • Fertility and gender-affirming benefits dependent on your region • Peer Recognition Program • Employee Assistance Program • Headphone credit • Meaningful in-person gatherings for onsite and remote employees • Beautiful office spaces in Toronto, Amsterdam, and San Luis Potosi • Home office credit if you don't have access to a FreshBooks office • Supportive peer group, mentors, and leaders • Comprehensive company onboarding • Career development through continuous coaching, training, and learning on the job

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