Disaster Response Helpline Agent – Candidate Pipeline

Job not on LinkedIn

🔥 5 minutes ago

🐊 Florida, North Carolina, +5 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FRONTLINE CALL CENTER

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

Frontline, offre servizi Inbound e Outbound professionali a numerosi clienti, ponendosi come uno dei leader del mercato dell’ICT.

📋 Description

• Answer high volumes of inbound calls • Assist callers with disaster assistance applications and case-status questions • Provide accurate information about available assistance, documentation requirements, and recovery resources • Document caller interactions and case information accurately within secure systems • Follow established procedures and escalation processes • Provide professional, patient, and empathetic support to callers affected by disasters or emergencies • Complete a technical review if required to verify equipment and internet setup • Support future disaster-response call orders based on client and project staffing needs

🎯 Requirements

• Strong verbal communication and active-listening skills • Excellent customer service skills • Patience, empathy, and professionalism • Strong computer and data-entry skills • Ability to navigate multiple systems and applications simultaneously • Strong attention to detail • Dependable attendance • Flexibility to support changing schedules based on call-order needs • Potential availability for evenings, weekends, holidays, and extended hours during disaster activations • Bilingual Spanish/English candidates are strongly encouraged to apply • Successful completion of applicable Homeland Security forms and documentation • Successful completion of Homeland Security background and suitability process • Windows desktop computer only; Macs, Chromebooks, and laptop-only setups are not permitted • Recent-generation Intel i5, i7, or i9 processor, or AMD Ryzen 5, 7, or 9 • 16 GB RAM with at least 12 GB usable • Dual monitors • High-quality USB headset • Hardwired Ethernet connection at all times • Successful completion of required training and assessments • Completion of all required onboarding documentation

🏖️ Benefits

• Potential future employment opportunities • Flexible scheduling based on call-order needs • Remote work arrangement