Data Administrator – CRM, Client Data

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $78k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Frontline Performance Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1993

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

💰 Private Equity Round on 2015-07

Consulting • Food & Beverage • Logistics

Frontline Performance Group is a leading organization specializing in optimizing frontline service for the hospitality industry. They offer a unique software platform, IN-Gauge, which provides training, tools, and technologies to enhance hotel operations, boost revenue through upselling techniques, and improve guest experiences. With over 30 years of experience, FPG equips hotels with methodologies and actionable insights that lead to measurable increases in revenue and employee performance, resulting in exceptional service delivery at the front desk.

📋 Description

• Own the health, accuracy, and completeness of client and customer data within the CRM • Scrub, standardize, and deduplicate high-volume data files from clients, partners, and internal teams • Match and merge duplicate records across accounts, contacts, and leads • Establish and maintain data quality standards, naming conventions, and validation rules with the CRM administration team • Process recurring data file updates by mapping incoming files against existing CRM records • Update hotel-level attributes such as brand, management company, room count, region, and status • Reconcile discrepancies between source files and CRM data, investigating and escalating conflicts or anomalies • Prepare and execute imports of field and sales data into Salesforce as leads, accounts, contacts, and opportunities • Perform pre-load data hygiene and duplicate checks • Use Salesforce Data Loader, Data Import Wizard, or comparable tools for inserts, updates, and upserts with field mapping and error handling • Validate post-load results and correct errors promptly • Serve as a primary steward of customer, contact, account, and lead data across the CRM • Monitor data quality and identify continuous improvement opportunities • Enrich records with missing or outdated information using approved data sources • Document data management processes, mapping specifications, standards, and load procedures • Use and evaluate AI and automation tools for data cleaning, matching, enrichment, quality monitoring, and recurring workflows • Partner with reporting and analytics teams to ensure underlying data is reliable, consistent, and appropriately structured

🎯 Requirements

• 2+ years of experience in data administration, data management, CRM operations, or a similar data-focused role • Hands-on Salesforce CRM experience, including experience performing data imports using Data Loader, Data Import Wizard, or comparable tools • Strong Excel skills, including VLOOKUP/XLOOKUP, pivot tables, text functions, and data-cleaning techniques • Demonstrated experience working with large data sets and high-volume data files • Proven experience with data hygiene, deduplication, record matching, and reconciliation • Understanding of CRM data structures and the relationships between leads, accounts, contacts, and opportunities • Exceptional attention to detail and a highly methodical, process-driven approach to work • Ability to independently manage recurring data update cycles, competing priorities, and deadlines • Strong problem-solving skills with the ability to investigate discrepancies and determine appropriate solutions • Working knowledge of modern AI tools and demonstrated ability to use AI assistants or AI-enabled technology to improve data-related workflows and productivity • Willingness and ability to learn and adopt new AI and automation technologies • Experience within the hospitality or hotel industry, including familiarity with hotel brands, flags, management companies, and property-level data, preferred • Experience with data quality or deduplication tools such as DemandTools, Cloudingo, or similar platforms preferred • Experience with Salesforce Einstein, Agentforce, AI-assisted matching/enrichment tools, or other AI-powered data capabilities preferred • Basic understanding of data governance principles preferred • Salesforce Administrator certification or relevant coursework is a plus

🏖️ Benefits

• Employer contribution toward company sponsored health plans • Dental & Vision plans offered • Employer paid Short-term Disability • Employer paid Long-term Disability • Employer paid Life Insurance Policy ($100,000) • Employer paid Accidental Death & Dismemberment Policy ($100,000) • 401K participation, with 4% Employer Matching Contribution • Paid Time Off and annual holiday closure • Parental Leave (Maternity, Paternity, and Adoption Leaves) • Up to 10% incentive based on company EBITDA performance