Principal National Support Engineer

Job not on LinkedIn

🕒 September 17

🇺🇸 United States – Remote

💵 $110.4k - $130.9k / year

⏰ Full Time

🔴 Lead

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FUJIFILM Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1934

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare • Electronics

FUJIFILM Corporation is a global company established in 1934, operating in diverse fields including healthcare, electronics, and imaging. As a total healthcare company, FUJIFILM develops a wide range of businesses in prevention, diagnosis, and treatment. Additionally, the company focuses on environmental sustainability through improved industrial efficiency, while also capturing and preserving memories through film and photography, enriching emotional lives and human connections.

📋 Description

• Lead major incident resolution efforts and own critical customer cases end-to-end • Act as subject matter expert for designated product areas • Troubleshoot complex escalations and serve as primary interface for technical issues • Mentor junior technical support engineers • Provide advanced technical training to TAC, Upgrade, and Project Engineering teams • Review and triage escalations from TAC for domestic customers and international partners • Present escalated issues to Development and work with Development through resolution • Collaborate with TAC, domestic customers, and international partners until resolution • Work directly with Development on special projects and new software/product releases • Communicate clinically related issues to Development • Assist Marketing and Sales with technical responses to RFPs • Provide technical assistance to international partners • Provide after-hours on-call support for down sites 24/7 • Collaborate cross-functionally to solve complex technical issues and develop solutions • Adhere to escalation processes and response-time requirements • Analyze Synapse issues requiring Development action • Create, review, and publish documentation and Knowledge Base articles • Maintain expert knowledge of medical imaging products and related technologies • Stay current with industry and technology advances through continuous education • Provide guidance to team members based on management direction • Facilitate coordination among internal departments for issue resolution • Act as dedicated technical liaison to Development for key customer-site issues • Establish action-item timelines with customers • Contribute to small- and medium-sized internal projects improving support tools or processes • Work on customer systems during occasional short-notice overnight travel

🎯 Requirements

• Master’s degree (preferred) with 6 years industry experience, or Bachelor’s Degree with 8 years industry experience, or comparable work experience of 10+ years of industry experience • Minimum 10 years of progressive experience as a Technical, Systems, Software, or Quality Assurance Engineer in Medical IT and/or Imaging products • Leading industry certifications, including Security+ or higher • Current VCP certification • Cisco certification • Oracle certification • Microsoft certification • AWS certification • Expert working knowledge of current medical imaging products and related technologies • Ability to master 3 core product lines and support at least 1 additional Fuji product • Ability to work outside normal business hours, overtime, holidays, and participate in an on-call rotation • Ability to provide 24/7 down-site support • Ability to travel occasionally, up to 25%, including short-notice overnight travel • Ability to sit 75–100% of applicable work time • Ability to use hands and fingers to manipulate items and keyboards up to 100% of applicable work time • Ability to stand, talk, and listen for 75% of applicable work time • Ability to perform standing, walking, bending, kneeling, stooping, crouching, and crawling under a desk • Ability to frequently lift and/or move items up to 50 pounds • Ability to reach above the head to work on equipment on desks, floors, or server racks • Ability to type and manipulate hand tools • Maintain all currently held industry certifications • Comply with U.S. FDA, ISO 13485, and other applicable regulatory requirements

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • 401k • Paid Time Off • Flexible environment • Continuous education • Training opportunities