Principal National Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110.4k - $130.9k / year

⏰ Full Time

🔴 Lead

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

FUJIFILM Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1934

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare • Electronics

FUJIFILM Corporation is a global company established in 1934, operating in diverse fields including healthcare, electronics, and imaging. As a total healthcare company, FUJIFILM develops a wide range of businesses in prevention, diagnosis, and treatment. Additionally, the company focuses on environmental sustainability through improved industrial efficiency, while also capturing and preserving memories through film and photography, enriching emotional lives and human connections.

📋 Description

• Lead major incident resolution efforts and own critical customer cases end-to-end • Act as a Subject Matter Expert for specific product areas • Troubleshoot complex Tier 3 escalations across medical imaging products • Master three core product lines and support at least one additional Fujifilm product • Mentor junior technical support engineers • Provide advanced technical training to TAC, Upgrade, and Project Engineering teams • Review and triage domestic customer escalations and work with Development through resolution • Review and triage International Partner escalations and work with Development through resolution • Collaborate with TAC, domestic customers, and International Partners until resolution • Serve as technical liaison to Development on customer-site issues and special projects • Support new software/product releases • Communicate clinically related issues to Development • Assist Marketing and Sales with technically related RFP questions • Provide technical assistance to International Partners • Provide after-hours on-call support for down sites 24/7 • Collaborate cross-functionally to solve complex technical issues and develop solutions • Maintain and publish technical documentation and Knowledge Base articles • Maintain expert knowledge of medical imaging products and related technologies • Provide guidance to team members • Facilitate internal department coordination for issue resolution • Establish customer timelines for action items • Contribute to small- and medium-sized projects improving support tools or processes • Maintain certifications, expand product-line expertise, respond to escalations within required times, and conduct virtual or in-person training

🎯 Requirements

• Masters (preferred) with 6 years industry experience or Bachelor’s Degree with industry experience of 8 years or comparable work experience of 10 + years of industry experience • Leading Industry Certifications, not limited to: • Security Certification (Security + or higher) • Current VCP Certification • CISCO Certification • Oracle Certification • Microsoft Certification • AWS Certification • Minimum ten (10) years of progressive experience as a Technical, Systems, Software or Quality Assurance Engineer in Medical IT and/or Imaging products • Ability to sit up 75-100% of applicable work time • Ability to use hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time • Ability to stand, talk, and listen for 75% of applicable work time • Ability to lift and/or move items weighing up to 50 pounds frequently • Ability to reach above the head to work on equipment on a desk, floor, or server rack within a datacenter • Ability to type and manipulate hand tools such as screwdrivers, pliers, and wrenches • Occasional travel up to 25% may be required • Working outside normal business hours, overtime, holidays, and participation in an on-call rotation are required • Short-notice overnight travel may be required • Compliance with U.S. FDA medical device regulatory requirements, ISO 13485 requirements, and applicable laws, regulations, and standards

🏖️ Benefits

• Medical, Dental, Vision • Life Insurance • 401k • Paid Time Off