Chargeback Team Lead

Job not on LinkedIn

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $32 - $35 / hour

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fullsteam

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏥 Healthcare

📦 Logistics

Automotive • Healthcare • Logistics

Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets.

📋 Description

• Coach and support Chargeback Specialists, including onboarding, training, and ongoing development • Reinforce policies, procedures, best practices, and clear performance expectations • Promote an accountable, collaborative, and positive team environment • Monitor workloads, queues, service levels, and staffing priorities to meet deadlines • Serve as the primary escalation point for operational and employee questions • Ensure compliance with card network requirements, internal procedures, and business continuity needs • Review quality, productivity, service levels, and operational performance • Provide feedback, recognize achievements, and partner with management on performance concerns or corrective actions • Partner with business units, internal departments, and leadership to support operational goals and changes • Communicate operational risks, challenges, opportunities, and priorities to management • Represent the chargeback team in cross-functional discussions and projects • Improve workflows, procedures, documentation, and standard operating practices • Support testing, implementation, and adoption of system and process enhancements • Drive consistency and operational excellence through continuous improvement

🎯 Requirements

• 3+ years of chargeback, dispute resolution, fraud operations, or payment processing experience • Experience leading, coaching, mentoring, or coordinating a team • Strong analytical and problem-solving skills, with the ability to manage competing priorities • Advanced knowledge of chargeback regulations, dispute processes, and card network requirements • Advanced knowledge of chargebacks, dispute resolution, fraud prevention, card network requirements, and recovery practices • Strong conflict resolution, engagement, and accountability skills • Strong organization and decision-making, with the ability to balance quality, productivity, compliance, and service levels • Strong written and verbal communication skills • Ability to build cross-functional relationships and communicate expectations and priorities clearly