Technical Support Specialist

🔥 39 minutes ago

🇺🇸 United States – Remote

💵 $19 - $32 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Fullsteam

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏥 Healthcare

📦 Logistics

Automotive • Healthcare • Logistics

Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets.

📋 Description

• Provide timely, friendly, and accurate technical assistance to customers • Respond to user inquiries and troubleshoot hardware, software, and networking issues • Handle customer phone calls, emails, and other support requests • Prioritize and manage case backlog, meet commitments, and follow up with customers • Diagnose root causes of technical issues and implement solutions • Document support interactions and escalate complex cases to higher-level support • Assist users with understanding software and hardware • Contribute solutions, procedures, and best practices to the knowledgebase • Explain technical concepts clearly to technical and non-technical users • Provide exceptional customer support and ensure positive customer experiences • Perform other support-related duties as assigned • Follow company policies and complete annual training requirements

🎯 Requirements

• High School Diploma or equivalent certificate • Two (2) years technical support and customer-facing experience • Proficient troubleshooting experience in Linux and Windows environments • Strong understanding of computer hardware, software, and networking concepts • Ability to identify root causes of technical problems and implement solutions efficiently • Excellent verbal and written communication skills • Ability to build rapport, handle difficult situations, and prioritize customer satisfaction • Skill in maintaining accurate records of support interactions and contributing to the knowledgebase • Ability to handle multiple support requests, prioritize tasks effectively, and manage case backlog • Willingness to learn new technologies and adjust to new conditions • Ability to meet key performance metrics • Understanding of software products, including Microsoft Office and Salesforce • Ability to complete annual training requirements by the due date

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