IT Support Services I – Help Desk

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Courser

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💼 Consulting

📣 Marketing

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Courser is a partnership platform that helps technology service companies identify and take the next step in growth. With a focus on enabling businesses to navigate change and propel forward, Courser collaborates closely with business owners, providing them with the resources and support needed for sustainable growth. Their mission is to enhance the trajectory of technology service firms by leveraging strategic insights and fostering strong partnerships that drive success.

📋 Description

• Provide frontline IT support through phone, email, and ticketing systems within agreed-upon SLAs • Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers • Install, configure, and update operating systems, software, and hardware • Set up user accounts, perform password resets, and manage permissions • Troubleshoot Wi-Fi, VPN, and network printer issues • Document solutions and troubleshooting steps and update the knowledge base • Monitor and maintain IT systems and networks to identify potential issues and prevent disruptions • Collaborate with IT team members and escalate complex issues to senior engineers • Support system upgrades, software deployments, and network expansions • Follow security measures to protect data and systems • Maintain compliance with company policies and procedures • Answer phone calls and triage issues • Perform other duties as assigned

🎯 Requirements

• 2+ years of experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, cloud technology integration, network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, PowerShell, and technical process and procedure documentation • Excellent verbal and written communication skills • Excellent computer proficiency, including MS Office, Word, Excel, and Outlook • Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service • Ability to work independently and complete assignments within given parameters and standard practices • High school diploma or GED required • Associate degree preferred • Experience with ConnectWise preferred • Certifications such as CompTIA A+, Network+, MCSA, or MS-900 preferred • Experience with AWS, Azure, or Google Workspace preferred • Knowledge of ITIL practices and IT service management preferred

🏖️ Benefits

• Competitive benefits package, including medical, dental, vision, and life insurance • 401k match • Unlimited vacation time after completing one full year of employment • 10 vacation days during the first year for full-time team members • Paid sick time • 10 holidays, including birthday and a floating holiday • Healthy Lifestyle reimbursement • Amazon Prime reimbursement • 40 hours for volunteer time • Paid parental leave • Reimbursement for ongoing education and certifications • Learning and development programs • Best-in-class training and mentorship • Clear self-promotion paths

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