VP, Call and Clinical Operations

🔥 14 hours ago

🦌 Connecticut, Florida, +8 more states – Remote

🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🌴 South Carolina – Remote ☕ Washington – Remote

💵 $171k - $257k / year

⏰ Full Time

🔴 Lead

🏥 Clinical Operations

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fuze Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

💊 Pharmaceuticals

Healthcare • SaaS • Pharmaceuticals

Fuze Health is a technology-led healthcare company that provides integrated pharmacy solutions, clinical services, and data-driven software to healthcare organizations, payers, employers, and life sciences partners. Through its FuzeRx digital pharmacy, Fuze Services clinical programs, and Fuze Technologies platform, it delivers API-powered prescription fulfillment, telehealth, diagnostics and genomics, patient engagement, and analytics to improve access, adherence, early identification of conditions, and outcomes at scale.

📋 Description

• Lead one of FuzeRx’s two core operational verticals • Direct the Clinical Call and Clinical Operations vertical across legacy Truepill and Alto • Direct a unified workforce of 450+ Care Agents and Licensed Clinical Professionals with 24/7 coverage • Build and scale infrastructure supporting rapid organizational growth and shifting business priorities • Balance cost, quality, and service level agreements while driving inbound call resolution and revenue-generating outbound strategies • Drive operational maturity and compassionate, compliant patient engagement • Harmonize and modernize operational processes across legacy Truepill and Alto entities • Develop complex staffing and capacity strategies for care agents and licensed clinical professionals • Ensure standardized high-quality performance across a large work-from-home team • Standardize Rx contact center SOPs • Maintain regulatory compliance and state board and DEA standards • Lead continuous improvement initiatives to improve productivity and operational efficiency • Partner with Product, Compliance, Legal, HR, Finance, and senior leaders to align launch timelines with execution readiness • Lead, coach, and develop a high-performing leadership team • Report directly to the Chief Operating Officer • Travel up to 25% of the time

🎯 Requirements

• 10+ years of progressive executive experience leading complex, large-scale clinical call centers, clinical operations, or pharmacy operations in high-growth, matrixed organizations • Proven track record managing large, remote or hybrid multi-site teams (400+ FTEs) operating in a 24/7 high-volume environment • Deep success and expertise in process engineering, quality management systems, managing multi-site/high-volume pharmacy fulfillment, and operational scaling • Experience maintaining pharmacy compliance and interacting with regulatory authorities, including State Boards of Pharmacy and DEA • Exceptional ability to navigate cultural alignment risks and lead through organizational transformations • Strong ability to define clear decision rights, influence across all levels of a matrix organization, and partner with senior stakeholders • Advanced degree in Business, Operations, Pharmacy, or a related field • Graduate of an accredited school of pharmacy and a Licensed Pharmacist (RPh) in good standing with the State Board of Pharmacy in at least one state of operation (preferred) • Willingness to obtain additional Non-Resident Licenses as dictated by business strategy • Applicants must be authorized to work for any employer in the U.S. • Must reside in one of the listed eligible U.S. states • No visa sponsorship or transfer available • Ability to work at a computer terminal with monitor, keyboard, and mouse for extended periods • Ability to periodically move away from the computer terminal for in-person meetings • Ability to stoop, bend, and reach for equipment and supplies • Ability to make frequent repetitive motions with wrists, hands, and fingers • Ability to lift, carry, push, pull, and move objects up to 50 pounds • Ability to effectively communicate verbally, discern auditory information, and visually perceive details

🏖️ Benefits

• Dental insurance • Vision insurance • Multiple group medical plans • 401(k) retirement savings plan • Group life insurance • Accidental death and dismemberment (AD&D) insurance • Flexible spending account (FSA) • Health savings account (HSA) • Commuter benefits • Employer-paid short-term disability (STD) insurance • Employer-paid long-term disability (LTD) insurance • Supplemental spouse life insurance • Legal insurance • Employee assistance program • Home health testing kits • Fertility medication discount program • Flexible vacation time • Accrued paid sick time • 10 paid holidays • 2 floating holidays for full-time non-exempt employees • Eight weeks of paid parental leave for eligible employees • Additional paid weeks for the birthing parent • 4 weeks paid caregiver leave • Lifestyle Spending Account allowance each month